Retail Relationship Manager

3 days ago

London, Greater London, United Kingdom Air Products Full time

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What's Possible 

At Air Products, we have been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 23,000 employees and operations in over 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment, and services.An opportunity exists within the UK Industrial Gases Commercial Team for a Retail Relationship Manager to work the East Region of the UK. As the Retail Relationship Manager, you will report to the Regional Commercial Manager and you will be responsible for the agent network in the MSU.Key responsibilities are ensuring agents are trading legally, upholding Air Products safety standards, using the correct stock tracking systems and delivering first class service to our customers.Additionally, the role has a strong commercial focus, the Retail Relationship Manager has regional responsibility for retention, growing agents commercially, retention and acquiring new agents, leading marketing and sales campaigns and aligning the agent network with the commercial goals of the region.A high degree of interaction with all other elements of our commercial team and agent support will be important to the effectiveness of the role and customer satisfaction generally.Duties include:
  • Ensure all agents are aligned with levels 1&2 safety training to agents and ensure ongoing compliance to AP and British Compressed Gases Association (BCGA) guidelines via planned audits.
  • Implement plans to grow the PG business by 6% in FY26 with agents adding an additional 2,000 new customers.
  • To provide MOBY (Handheld) support for retail channel.
  • To provide initial training and ongoing support for agents regarding tools such as AG+, QMS, MOBY.
  • Scheduling and completion of agent cylinder stock counts, frequency depending on agency volumes.
  • Support central development of new agent tools and product updates.
  • Negotiate settlements which may involve payment of lost cylinder charges at agents' sites.
  • Support customer retention and growth through proactive training of agents and their staff to recognize and share actions to secure 'at risk' and 'growth' opportunities.
  • Lead the regional agency growth strategy via agent development and strategic openings / closing of agents.
  • Conduct a minimum of one business review per year with all retail agents. Covering performance vs targets, growth opportunities, business development and marketing engagement.
  • Lead and plan region specific agent campaigns (new business & retention), including weekly engagement with patch BDM.
  • Travel extensively within the territory to react and grow the business and support the wider MSU team.
  • Field-based activities are expected to equate to approx. 75% of the Retail Relationship Managers time
  • Full and accurate use of all business tools including CRM (Customer Relationship Management) to maintain accurate relative agent information.
  • Manage day to day needs of agents, handling our assets and agent activity.
As the Retail Relationship Manager, you already are or have;
  • Previous demonstrable track record with prior experience of managing an agent network, account management or field sales using consultative and added value techniques to support customer needs, grow and retain a portfolio.
  • Self-motivated and self-directed with a desire and proven track record to deliver results.
  • Relevant experience, for example in sales, or managing a distributor type business, may also be suitable and advantageous.
  • Excellent team skills and capability of successfully developing win/win situations with peers.
  • High energy individual, willing to travel extensively within allocated area to maximize effective use of time.
  • Use of IT to enhance communication, business analysis and growth opportunities, which include but not limited to: Microsoft Office, CRM tool, SAP, and P&L's.
At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. We invite you to bring your diverse self and creativity to a company reimagining what's possible. Be part of our growth story and make a difference.We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. 

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