Undergraduate Placement Year 2026 – Customer Training Intern

Company Description
We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we're giving our customers plenty of choice. With cutting-edge tech and research, we're right in the thick of the drive for a better future of home heating.
It's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we're no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you'd like to be a part of, we'd love to meet you.
Come and work at Worcester Bosch.
Job Description
Join us for your placement year in summer 2026 Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

The Technical Training Department is industry leading and has set the benchmark in the heating sector for many years. Training is deemed by Bosch as one of the key strategic drivers in supporting business success and being part of the team you will be able to contribute to its future. The Training Department consists of around 25 people, the administration team has 6 members in total. We train customers throughout the UK in our state-of-the-art Training academies, Mobile training vans, Colleges, and Partner centres. We train customers on gas, oil, renewables, commercial, and industry qualifications. The industry is transitioning to green technologies and as a result we have developed and expanded the electrification courses we offer to support this industry change.

In this role, you will be responsible for:

• Taking training calls: advising customers, booking courses, taking payments, giving out information and dealing with queries
• Managing the department's shared mailbox
• Data maintenance tasks and administration support
• Assessment invigilation (Overseeing customer assessments)
• Completing department statistics
• Facilitating Online assessments

Interested? Upload your CV and a Cover Letter today

Qualifications
Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate should have:

• Great communication skills, communicating politely and confidently with customers, colleagues and other internal departments.
• Good attention to detail, decision making and organisational skills.
• The ability to prioritise their workload.
• Good initiative with the ability to work on their own and as part of a team.
• Key IT skills/be computer literate.

Right To Work:
please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Additional Information

Deadline for Applications:
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: July 2026
Please note that this date is advisory and can be flexible within reason.
Contract Duration:
1 year

Working Hours
:

• 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more