On Call Coordinator

2 weeks ago

London SWW QP, United Kingdom Vincentian Care Plus Full time £28,000 - £40,000 per year

The purpose of this role is to organise our daily rota, and to provide our Home Care Worker with line management support, ensuring that they are providing a high-quality service in accordance with policies and procedures. You will also assist the Registered Manager with the development of the service ensuring that it is imbued with the ethos and values of the organisation, Respect, independence, flexibility, dignity and choice.

The role of an On Call Care Coordinator involves working closely with the Local Authority, Health care Teams and other providers. The ideal candidate will need to be computer literate and able to pick up new systems relatively quickly and project a positive and professional image at all times, assisting Home Care Worker promptly and conducting all business in a friendly, courteous and knowledgeable manner.

You will be responsible for on call duties as rostered by you line manager.

Ø To produce care staff rotas on a weekly basis using the organisations computer based roster system.

Ø All records and rotas to be up to date at all times and be compliant to the organisational and legal requirements of a safe and well-planned service.

Ø To maintain runs of work that are geographically planned, which use resources efficiently and continuously reviewed and updated as necessary.

Ø To be a part of the on-call team.

Ø To be responsible for reviewing and accepting, processing and allocating referrals with the Field Care Supervisors

Ø To compile client information/Home Care Worker management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the strategic performance and compliance against each patch, meeting the standards and targets agreed for a weekly deadline

Ø To allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.

Ø To take responsibility for ensuring that all calls are covered in all instances

Ø To provide care workers with full briefings about Service User's needs and any other information that is required to deliver a good service. Providing updates as Service User's needs.

Ø To inform care workers of any amendments to their schedules as they occur with careful clarification.

Ø To ensure accurate records are maintained on the One Touch Roster, including Service User and staff information, a daily event record and details of service delivered, staff holidays, absence and training.

To proactively liaise with Social Workers, Service Users, Family Members and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments

Job Type: Part-time

Pay: From £13.25 per hour

Benefits:

  • Company pension
  • Referral programme
  • Work from home

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 2 years (required)

Work Location: Hybrid remote in London SW1W 0QP

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