Event Technology Manager

Impact XM creates powerful brand experiences for leading global organizations across live, virtual, and hybrid events. Our event technology teams play an essential role in enabling seamless attendee engagement, intelligent workflows, and measurable performance.We leverage proven global platforms and emerging solutions to optimize the attendee journey and streamline event delivery. If you're passionate about event technology, problem-solving, and operational excellence—we'd love to meet you.*Position Overview*The Event Technology Manager will lead configuration and deployment of digital and on-site event technology solutions across the Impact XM ecosystem. You will collaborate closely with Project Management, Client Services, and Digital teams to deliver intuitive, scalable solutions for registration, mobile apps, virtual environments, analytics, and on-site tools such as on-demand badging.This role combines hands-on production, solution design, and client-facing expertise. You will be a subject matter expert supporting internal teams, championing best practices, and driving innovation in evolving event technology platforms.*Key ResponsibilitiesEvent Technology Expertise*Configure and manage events within Cvent (multi-path registration, travel, accommodations)Deploy solutions using tools such as Swoogo, SpotMe, CrowdComms, and on-site badging systemsBuild invitation lists and registration workflows; manage event communications and content updatesGenerate standard and custom reports for teams and clients*Data Analysis & Reporting*Manipulate, filter, and interpret event registration data to provide insightsBuild recurring-use reporting templates and dashboardsPresent actionable findings for internal and client stakeholders*Website, Platform & Solution Development*Build and test registration websites, mobile apps, virtual platforms, and email campaignsDocument configuration and QA resultsApply working HTML knowledge to support content and customizations*Post-Event Insights*Build and distribute post-event surveysAnalyze results with internal teams to identify opportunities, trends, and improvements*Industry Awareness & Innovation*Stay current on emerging event technology platforms and capabilitiesRecommend platform enhancements and innovative solutionsSupport internal adoption of new tools and processes*Governance & Compliance*Follow company/client processes, templates, SLAs, and PL360 governanceEnsure data privacy and security standards are upheld at all timesParticipate in onboarding, training, and ongoing reinforcement of compliance practicesEscalate risk and privacy concerns proactively*Client Management*Participate in client meetings and provide clear updates on technology workstreamsTroubleshoot platform or process challenges and implement improvementsAttend project kickoff meetings and contribute requirements and solution designsDevelop and manage tech-specific timelines and supplier deliverablesSupport on-site delivery, including potential domestic and global travel*Operations, Planning & Financial Excellence*Identify efficiency, cost savings, and value-add opportunitiesNegotiate with suppliers and manage vendor relationshipsMaintain accurate timesheets, expenses, and credit card reconciliationsCollaborate cross-functionally to ensure seamless project executionSupport resource planning and workload reporting as required*What You Bring*Hands-on configuration experience with Cvent (required) and/or other event platformsStrong data reporting and Excel proficiencyExperience supporting on-site event technologyUnderstanding of HTML and email campaign platformsProven success delivering multiple projects simultaneouslyClient-facing experience and strong communication skillsExperience in hybrid/virtual events is a plusAbout Impact XMImpact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.OUR BRAND – What We BelievePassionis Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.ABCAlways Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.We>MeCollaboration and transparent communication creates our best work.Trustis Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.Respectis Given – We understand, acknowledge, and appreciate the perspective and actions of others.Safety MessageWe want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact- If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.