Health and Social Care Service Advisor

2 days ago

Eastbourne, East Sussex, United Kingdom East Sussex County Council Full time £18,000 - £25,000 per year

Do you want to help people access the care and support that they need? If the answer is yes, then working as a Health and Social Care Service Advisor in Health and Social Care Connect may be the role for you. 

This role provides a valuable service to the community, to health and social care professionals and partner organisations such as the emergency services. The role will involve taking calls and responding to e-mails from members of the public and a range of professionals such as GPs, and providing them with information and advice, or signposting or referring them onto the appropriate services to meet their health and social care needs. 

This is an office based role, and staff work shift on a rota basis covering the hours of 8am to 10pm including weekends and bank holidays. Whilst this is a 24/7 service, advisors are not expected to work every evening or weekend and there are pay enhancements for weekend working. You would not be expected to work nightshifts in this role. 

We will provide comprehensive training and a supportive environment in which to gain the knowledge of the range of health and social care support and services that are available for adults in the community and how these can be accessed by, and for the residents of East Sussex. 

We are looking for candidates who: 

  • Has IT skills including word processing, database applications and the Internet.
  • Can possess excellent interpersonal, listening and written communication skills.
  • Has the ability to take an empathetic and sensitive yet professional approach when identifying the needs of customers who may be under considerable stress
  • Has the ability to remain calm under pressure.

To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page.

Please download the Job Description and Person Specification for more information.

Please note that Sponsorship is not available for this role. 

Interviews will take place via Microsoft Teams within 2 weeks of the closing date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. 

For an informal discussion about this opportunity contact Alison O'Shea, Operations Manager

We choose East Sussex

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