Subsidence Engineer

Job Introduction

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.

To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

As a Subsidence Engineer you will be handling handle Subsidence claims and provide technical support to Adjusters appropriate to area of specialism. The Specialist will be part of the wider Loss Adjusting team.

The responsibilities of the Subsidence Engineerinclude (though are not limited to):

• Investigate and manage claims and aspects of claims relevant to area of technical specialism, carry out site visits and preparing case management plans.
• Preparing reports commenting in detail on all aspects of the relevant specialist aspects of the claim, including policy analysis and liability, quantum and future actions.
• Instructing and controlling other relevant technical specialists as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Calculating and agreeing settlement of claims, and preparing specialist aspects of reports or final reports.
• Assisting in the development of less experienced staff members.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on specialist area.
• Ensure compliance with legal and regulatory requirements at all times and highlight any contravention to the Managing Director.
• Uphold Woodgate & Clark Limited Code of Business Conduct at all times.

• Customer focused
• Quality focused role – providing quality service to both internal and external customers
• Complex analysis and decision making skills
• Team focused – working with colleagues throughout the business
• Proactive – making sure client service and quality standards are met
• Reactive – responding to daily workloads as dictated by customer requirements
• Handle and co-ordinate complaints and compliments
• Achievement of own performance targets
• Competent use of technology

• Pragmatic and measured under pressure
• Ability to demonstrate a prominent level of accurate diligence
• Proactively analyses and resolves complex issues
• An inquisitive and solution-based mindset
• Able to motivate, inspire and coach others with technical matters, when required
• Excellent prioritisation skills, with the ability to work to given targets
• Flexible approach – the job holder will be required to travel throughout the UK on occasions.

• Ability to work on own initiative
• Ability to demonstrate attention to detail
• Ability to work as an individual and as part of a team
• Excellent customer service and communication skills
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Ability to work to given targets
• Flexible approach the job holder will be required to travel throughout the UK as appropriate

• Extensive relevant technical specialist experience
• Relevant professional qualifications (ACII and /or ACILA qualification)
• Strong communication skills both written and verbal
• Excellent customer service, organisational & communication skills