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Supported Housing Officer

2 weeks ago

Hatfield, Hertfordshire, United Kingdom One YMCA Full time

We are One YMCA - a registered charity and housing association delivering community-based services across Hertfordshire, Buckinghamshire, and Bedfordshire. Every year, we support over 57,000 young people to belong, contribute, and thrive.

This role requires flexibility, including working shifts in line with the rota set by the line manager and the needs of our service users.

As a Young Persons Supported Housing Worker, you will:

  • Provide high-quality housing support to residents, including person-centred support plans, risk assessments, advice, and guidance.
  • Actively engage with residents to ensure they gain the maximum benefit from their stay at One YMCA.
  • Work towards agreed Key Performance Indicators and performance objectives, ensuring high standards of service delivery.
  • Support each resident to develop the independent living skills they need to move on to more independent accommodation.
  • Promote residents' wellbeing by supporting their mental health, ensuring their safety, and encouraging greater independence in line with individual support plans.
  • Build and maintain effective relationships with key partners and stakeholders, keeping them informed of resident pathways and support needs.

We are looking for someone who has:

  • Experience of working with vulnerable young individuals and/or people with a history of homelessness.
  • A qualification in a related field (e.g., housing, youth worker or social care).
  • Knowledge of mental health and substance-related issues.
  • Excellent written and verbal communication skills, with the ability to engage others and deliver clear, effective messages.
  • Flexibility to work shifts between 08:00–22:00, including weekends and bank holidays, on a rota basis.

Why Join Us?

This is an exciting time to join One YMCA as we embark on an ambitious plan to grow our housing services and double our impact across all accommodation sites.

If you have the skills, experience, and passion to deliver excellent customer service, genuinely care for residents, and contribute to a strong, supportive team culture, we would love to hear from you.

*Please apply as soon as possible - interviews are taking place on a rolling basis*

Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.

We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.

One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.

We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.

This is a Full Time role.

Hours per week: 40

Working Pattern: Shifts on a rota between including weekends and bank holidays

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

  • Provision of over 700 units of accommodation for homeless people
  • Move on accommodation for individuals moving onto independent living
  • Housing and practical/emotional support for young asylum seekers
  • Community HUBs hosting a range of activities and meeting space hire
  • Childcare provision in Hertfordshire
  • Family support through a network of children's and family centres covering Hertfordshire and Bedford
  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
  • Domestic abuse perpetrator reform programmes across Bedfordshire
  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
  • A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.