Front of House Receptionist

Company Description

We're Hiring: Front of House Receptionist

Location: Hatfield

Pay: £12.44 per hour

Hours: Casual - zero hours

Benefits: Enjoy career progression opportunities in a friendly environment, with discounted perks and an on-site restaurant and café

From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes

Grade: 3.3 Casual

See a Different World. Where potential is seen and progress is nurtured.

We are looking for a professional and customer-focused individual to be the welcoming face of our organisation. As a Front of House Receptionist, you will provide exceptional front-of-house service, ensuring all staff and visitor enquiries are handled promptly and efficiently. You'll maintain a polished and professional appearance, manage meeting room bookings, and deliver a smooth and positive experience for everyone who visits our site

Your responsibilities as a Front of House Receptionist will include answering calls in line with company guidelines, managing incoming and outgoing post, and administering security clearance paperwork with accuracy and attention to detail. You'll also support the Site Manager and client with additional tasks as required, while demonstrating our core values of Integrity, Vigilance, and Helpfulness. If you are organised, approachable, and committed to delivering outstanding customer service, we'd love to hear from you

This isn't just another job. It's your opportunity to become a Front of House Receptionist, where your professionalism is valued, your contribution makes a real impact, and your growth is supported every step of the way

Job Description

Responsibilities

You'll play a vital part in keeping people, property, and information safe. That includes:

• Provide exceptional customer service, ensuring all staff and visitor concerns are addressed promptly and effectively
• Handle telephone enquiries in line with our guidelines and customer requirements
• Manage the booking process for on-site meeting rooms, ensuring a smooth and efficient experience
• Flexible and helpful
• Administer Security Clearance paperwork with attention to detail and accuracy
• Manage incoming and outgoing post efficiently
• Perform any other reasonable duties as requested by the Securitas Site Manager and the client
• Build and maintain strong customer relationships

Please note - The responsibilities listed here aren't the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.

Qualifications

What we're looking for:

We're looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:

• Experience in a customer-facing role
• Outstanding verbal, written and telephone communication skills
• Strong organisational skills and attention to detail
• Excellent interpersonal skills, capable or building rapport with customers and colleagues
• The right to work in the UK, with a 5-year checkable history
• Strong communication skills in English—both written and spoken.

Why Join Securitas?

We have a promise to our people, a 'People Promise' where opportunity, people and purpose play a vital role in our day to day

Opportunity: We see potential in every person and situation.

People: We open our eyes to all that's good.

Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you'll find a career built on trust, respect, and progress.