Returns Co-Ordinator

2 weeks ago

Birmingham, Birmingham, United Kingdom Davies Full time £18,000 - £25,000 per year
Returns Co-Ordinator

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Birmingham


Description Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Solihull, Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.    At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:
  • To ensure priority off hires are actioned first to the profit of the business.
  • Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.
  • Process the Off-hire of vehicles with suppliers as per internal procedures and SLA's.
  • Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
  • Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
  • Process off-hires using the company's preferred supply chain via the in-house system.
  • Comply to all technical and regulatory processes and procedures.
  • Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
  • Complete Supplier Reports and update VRG system.
  • Answering telephone calls appropriately and efficiently.
  • Reports to be completed to deadline set by Team Leader. 
  • To action emails sent to our designated Off Hire Inbox.
  • Processing of payments 
  • To assist Team Leader

Knowledge and Abilities:
  • Previous experience in a busy customer services role.
  • Proactive in solving problems and organising own workload.
  • A quick learner with a natural ability to understand processes.
  • A good overall ability with technology including Microsoft office packages
  • A good standard of education
  • Must work well within the team and use own initiative

Benefits Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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