Technical Specialist III

4 days ago

South Shields, South Tyneside, United Kingdom Washington University in St. Louis Full time £42,000 - £90,000 per year
Scheduled Hours40Position SummaryThe Technical Support Specialist III for Student Technology Services (STS) provides day-to-day operational supervision of the student-staffed walk-up service, working side by side with student employees to coordinate flow, set and maintain troubleshooting and QA standards, conduct ongoing training and continuing education, and serve as the escalation point for complex issues. The role elevates service quality, strengthens operational reliability, and reduces time to resolution through mentoring, knowledge curation, and collaboration across End User Services and other WashU IT groups.Job Description

Primary Duties & Responsibilities:

  • Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation and collaborates with higher level technical areas on planning and issue resolution. Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration. Employee may conduct project planning activities related to system administration functions. The employee acts as a liaison between customers and senior technical staff.
  • Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source.
  • Acts as an escalation point for audio-visual issues within classroom and conference spaces. Provide support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
  • Attends formal training, conduct self-paced training through online courses or on the job training, attend conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.

Working Conditions:

Job Location/Working Conditions

  • Normal office environment

Physical Effort

  • Typically sitting at a desk or table

Equipment

  • Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.


Certifications:

No specific certification is required for this position.


Work Experience:

Relevant Experience (5 Years)


Skills:

Not Applicable


Driver's License:

A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications

Education:

Associate degree, Bachelor's degree


Certifications:

No additional certification unless stated elsewhere in the job posting.


Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accountability, Communication, Computing Platform, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written CommunicationGradeG11-HSalary Range$ $43.56 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email  or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.

  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

  • Take advantage of our free Metro transit U-Pass for eligible employees.

  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

  • Motor Claims Manager

    5 days ago

    South Shields, South Tyneside, United Kingdom Greenfix Property Care Full time

    Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: Midlands & Wales Town/City: Cardiff Salary range: £40, 000 - £49, 999, £50, 000 - £59, 999 Salary Description: to £55K plus benefits Posted: 17-Sep-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 9A true 'digital...

  • Buyer / Sourcing Specialist

    2 weeks ago

    South Shields, United Kingdom Orion Technical Full time

    We have a unique opportunity for a procurement specialist to join a Global Energy Company in their renewables division, this is a contract role and can be based in either Newcastle or Great Yarmouth Position: Buyer / Senior Buyer - Renewables Location: Newcastle OR Great Yarmouth Duration: 12 month contract The position PDP Procurement and Supplier...

  • Stores Person

    1 week ago

    South Shields, United Kingdom HSB Technical LTD Full time

    Job title: Stores Person Location: Tyne and Wear Salary £10 - £14 p/h **Salary**: £25,000 Type: Permanent Ref: 2094/16MS HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and...

  • Mulesoft Technical Specialist

    2 weeks ago

    South East England, United Kingdom Resource on Demand Full time

    Our client is looking for a Mulesoft Technical Specialist for a small and flexible Salesforce partner with a fantastic team ethos and a seriously attractive personal development record. If you're looking to work on some cutting edge projects whilst keeping your career moving in the right direction this could be the opportunity for you. **RESPONSIBILITIES**...

  • Clinical Digital Solutions Specialist

    1 week ago

    South Shields, United Kingdom Harlow Solutions Full time

    We’re looking for a motivated and proactive **Clinical Digital Solutions Specialist** to join our Digital Solutions team! This is a hybrid role based at our South Shields office, with occasional travel to sites and industry events across the UK. **About Us**: Harlow delivers digital, print and fulfilment solutions to both public and private sectors in the...

  • Systems Engineer Design Engineer

    1 day ago

    North Shields, United Kingdom HSB Technical Full time

    Leading Subsea Equipment Specialist Position: Systems Engineer Job ID: 264 / 34 Location: Newcastle Salary: £45,000 £55,000 (depending on experience) with 5% Yearly bonus Type: Permanent / Full Time Benefits Include: Pension scheme (up to 6% employer contribution) Life assurance (3x annual salary) Income protection Bupa PMI (after 3 months) Flexible...

  • Technical Trainer Infrastructure

    4 days ago

    South Brent, United Kingdom Subscribe to job alerts Full time

    Location: KilburnAbout the role: Join Aurizons Bulk Central training team and play a key role in shaping the capability of our frontline workforce across South Australia and the NT. As a Technical Trainer Infrastructure youll deliver engaging high-quality training to ensure our employees are equipped with the technical skills safety awareness and operational...

  • Subsea Systems Engineer — Lead Full-System Design

    2 days ago

    North Shields, United Kingdom HSB Technical Full time

    A leading subsea equipment specialist in North Shields is seeking a Systems Engineer to join their growing team. The ideal candidate will have a degree in Mechanical or Electrical Engineering and proven design engineering experience with low-volume equipment. Key responsibilities include leading system solutions, producing technical visuals, and supporting...

  • Marketing Specialist

    2 weeks ago

    South Shields, United Kingdom Little Haven Hotel Full time

    Overview: **Duties**: - Develop and implement marketing strategies to promote products or services - Create and manage content for online marketing campaigns - Conduct market research to identify trends and opportunities - Collaborate with the team to plan and execute marketing initiatives - Monitor and analyze the performance of marketing campaigns -...

  • Technical Training Specialist

    6 days ago

    South West London, United Kingdom Hyperoptic Full time

    **Location - Field Based London or Manchester** - Competitive salary plus bonus - 25 days' paid holiday increasing each year - Extra days off for your birthday, moving home or wedding/civil partnership - Private medical Insurance - Life assurance - Retail offers — discounts from hundreds of recognisable brands - Cycle-to-work scheme - Free Hyperoptic...

  • Specialist Technical Trainer. Job in Yorkshire Education

    2 weeks ago

    South Yorkshire, United Kingdom Red Sky Personnel Ltd Full time

    Job Description: The Specialist Technical Trainer plays a critical role in the development and delivery of training programmes for internal and external customers. This role is responsible for the creation of training content and delivering training for the wide range of aviation and fire equipment. The Specialist Technical trainer must also ensure that...