Service Desk Coordinator

IPM Facilities is a well-established, fast-growing company driven by a dynamic team of property and landscape specialists. We create environments that inspire creativity and teamwork, with a strong commitment to staff development and building lasting client partnerships. As a trusted leader in commercial property and grounds maintenance, we are dedicated to delivering exceptional standards for our clients' business and retail spaces.

Alongside our maintenance contracts, we provide 24/7 support for any issues that arise, supported by a highly responsive service desk team. This team works closely with our operations managers, service partners, and suppliers to ensure exceptional service delivery.

Due to the expansion of our team, we are looking for an experienced and skilled Service Desk Coordinator to work as part of a at our Head Office in Bordon.* As a Service Desk Coordinator,* you'll play a crucial role in ensuring the success of our customer operations. Your main responsibilities will include, but are not limited to:

• Communicate effectively and build/maintain relationships at all levels with customers.
• Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial.
• To liaise with our customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are always maintained.
• Logging calls and emails received from our customers, monitoring through to completion, and updating records using our company CRM.
• Build and maintain strong relationships with IPM's operational management, service partners and suppliers.
• Produce quotations/reports for approval by the operations managers.
• Organise work and time efficiently, and to work supportively within the team.
• Adhere to the service level agreements both for our customers and internally, this will be monitored through key performance indicators.
• Adhoc duties across both Property and Landscape divisions.

Role Requirements:

• At least 1 year of working within a Customer Service role.
• An understanding of the facilities industry.
• Showcase excellent customer service.
• Able to work in a fast-paced environment.
• Work well under pressure.
• Excellent communication skills at all levels.
• Prioritise workload.
• Good organisational skills.
• Able to follow structured procedures and processes.
• A great team player.
• A flexible and adaptable approach.
• Resilient and driven.
• Strong IT skills including Microsoft Office, helpdesk, and CRM systems.
• Excellent telephone manner, with strong communication and interpersonal skills.

What you'll receive in return:

• 23 days holiday per annum, plus 8 bank holidays (pro rata, contractual)
• 4 extra wellness days per year (After Probation)
• Bonus Scheme (After probation)
• Group Life Assurance Benefit Scheme
• Auto Enrolment Pension
• Real Living Wage Employer

The successful applicant will be working alongside a team of Service Desk Operatives in a friendly office environment working 9am – 5pm Monday to Friday.

IPM Facilities Ltd is an equal opportunities employer and is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

To ensure we do not create any barriers in our selection process, and to help us implement our equal opportunities policy effectively, if you have a disability or impairment (including autism), please make us aware if you would you like us to provide any reasonable adjustments for the recruitment process. Please note you will need to let us know what adjustments are needed or provide any reports before your interview/assessment

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme

Work Location: In person