Musculoskeletal Clinical Governance Lead

IPRS Health are an award-winning provider of physiotherapy, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS with our services having a huge impact into improving the lives of thousands of people every year.

We are looking for a Musculoskeletal Clinical Governance Lead to support our quality and Clinical Governance functions.

We are looking for a Musculoskeletal Clinical Governance Lead to support our quality and Clinical Governance functions.

The responsible individual will lead on focused quality improvement tasks and collaborate with the MSK service to continuously improve the quality of clinical service, patient safety, patient experience and satisfaction. Using data driven insight and improvement methodology, you will be responsible for evaluating quality and present opportunities for quality improvement projects.

The Musculoskeletal Clinical Governance Lead will also promote a culture of learning, accountability, and patient-centeredness within both the Quality and Clinical Governance Team and our in-house Musculoskeletal service.

Your success will ensure that we provide high quality services delivering the best possible outcomes for our patients.

The Musculoskeletal Clinical Governance Lead will also promote a culture of learning, accountability, and patient-centeredness within both the Quality and Clinical Governance Team and our in-house Musculoskeletal service.

Your success will ensure that we provide high quality services delivering the best possible outcomes for our patients.

Responsibilities:

As Musculoskeletal Clinical Governance Lead you will be responsible for the implementation and development of Clinical Governance and Quality Improvement/Management activities, including:

• Supporting strategy development and implementation within the area of responsibility by proposing policy and service changes to enhance clinical governance and quality.
• Lead the development and production of quality and safety reports.
• Providing detailed and specialised Clinical Governance and Quality Assurance/Management advice to healthcare professionals to positively influence service delivery.
• Representing the Quality and Clinical Governance Team, providing expert guidance and specialist knowledge based on theory and experience.
• Proactively analysing and utilising complex data to identify areas for continuous improvement and developing initiatives to support and drive the quality agenda. Exploring complex data to present various options for the advancement of Clinical Governance activities and designing data capture systems to measure and provide evidence of improvement.
• Lead on complaint and incident investigations, and complaint responses to support service excellence
• To identify, coordinate and lead continual improvement projects throughout the organisation with the aim to reduce risk, improve patient outcomes and meet key internal and external stakeholder expectations
• Aid the Quality & Clinical Governance Director & Senior Compliance Manager with ISO9001 internal audits
• Improve the visibility and understanding of Quality Improvement across the organisation and encourage colleague engagement.
• Utilise and contribute to the Quality Assurance and Improvement Group, ensuring any recommendations or actions are communicated effectively to the wider business.
• Perform root cause analysis where issues arise, ensuring effective communication and collaboration with colleagues across the organisation.
• Where necessary, implement any corrective actions as a result.
• Analyse dashboard and patient feedback data to identify trends/themes and work collaboratively with the MSK team to identify any actions required.
• Provide leadership on patient experience and involvement, ensuring patient feedback informs continuous improvement.
• Support with Audit function and Framework review.

Anyone and everyone is welcome to apply to work for IPRS Health. All our teams have a mix of backgrounds and experience but with one thing in common, the drive to help people recover. We are looking for our new Musculoskeletal Clinical Governance Lead to be a team player, high standards, assertive and to be motivated to contribute to helping thousands each year.

To be seriously considered for this role, please have the following:

Qualifications:

Physiotherapist as a core profession

MSK experience

Clinical Governance and Quality Improvement experience and training

Experience and knowledge:

Knowledge and experience of driving improvement in the quality of MSK services.

Significant experience of working within musculoskeletal services

Experience of leading significant projects that have led to quantifiable improvements

Experience of undertaking complaint investigations, complaint response writing and formulating action plans.

Experience of Quality Improvement methodology and approaches in Physiotherapy.

Well-developed decision-making and change management skills

Have highly developed inter-personal, facilitation, and influencing skills

Possess experience in Quality Assurance/Management Systems, Risk Management, Clinical Effectiveness, or Standards Review and/or development.

Experience in continual improvement, root cause analysis, corrective and preventive actions and risk

Experience collating and analysing data to identify trends

Able to present data for internal and external stakeholders

Evidence of implementing innovative solutions in partnership with colleagues, designed to improve services

Evidence of acting in ways that support equality and value diversity in accordance with legislation, policies, procedures and good practice

Have a good understanding of Child Protection and Safeguarding Processes

Personal Qualities:

Adaptability

Assertiveness

Good interpersonal skills

Initiative

Reliability

Sensitivity

Reflective in approach

Highly motivated

Salary:Competitive depending on experience

Location:Remote within the UK

Job type:Permanent

Hours:Flexible with flexible working pattern

Expected start date: February 2026

** This vacancy may close earlier than the advertised closing date if a suitable candidate is found sooner **

Colleagues are essential to IPRS Health, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:

• Flexible Working
• IPRS Health Clinical Development Training Program
• An annual CPD budget to fund for external courses
• Professional Development Opportunities
• Employee Assistance Programme including free confidential counselling
• High-street discounts
• 25 days' annual leave plus 8 days' bank holidays; increasing with completed years' service & opportunity to purchase additional leave
• Moving Day Leave
• Membership of the Company pension scheme
• Recruit a Friend bonus scheme – up to £1,500
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination