Customer Service Assistant

At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

We are looking for a dedicated Customer Service Assistant to join our thriving Jewson branch, in Crewe.

This is a full-time role, working Monday-Friday 07:00 – 16:30 and every other Saturday from 08:00 – 12:00.

What To Expect
You will be responsible of the effective running of the warehouse/yard, ensuring stock is checked, handled and stored correctly, satisfying customer orders by carrying out goods-received and general warehouse/yard duties. Eventually progressing to gain class 2 HGV licence and hi-ab training.

What You'll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
• Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
• Maintain excellent standards across the counter, shop floor and yard.
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
• Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
• Continually develop your knowledge of core and specialist product lines to meet customer needs

What are we looking for?

• Someone looking to gain their class 2 HGV licence
• A forklift licence would be a advantageous, however full training will be provided

What's in it for you?

• Fully funded induction at our industry leading training academy
• Competitive Basic Salary
• Performance Related Bonus  34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven't always got all the answers – listening and learning with you is what helps provide the best service to our customers.

Professional Development - We are invested in your success Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you