Customer Experience

2 days ago

Crewe, Cheshire East, United Kingdom Get Recruited Full time £40,000 per year

CUSTOMER EXPERIENCE & PROJECT COORDINATOR
CREWE - MONDAY TO FRIDAY
UP TO £40,000 + PROGRESSION + GREAT CULTURE

Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.

They are looking for a Customer Experience & Project Coordinator to join their Projects & Delivery team. This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.

You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout. This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.

This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.

THE ROLE:

  • Supporting the planning, scheduling and coordination of international project timelines and deliverables
  • Maintaining accurate project documentation, trackers, reports and internal systems
  • Preparing project briefs, client updates and internal communications
  • Liaising with internal teams to ensure alignment on key milestones
  • Monitoring progress against KPIs and flagging any risks or delays
  • Assisting with supplier coordination and global logistics planning
  • Delivering timely, professional communication to clients and stakeholders
  • Ensuring all written communication meets the organisation's standards
  • Supporting the Project Manager during client meetings, taking minutes and tracking actions
  • Using project management tools and software to track tasks, timelines and dependencies
  • Contributing to continuous improvement initiatives across project workflows
  • Ensuring full compliance with internal procedures and external regulations

THE PERSON:

  • Strong organisational and time-management skills
  • Excellent attention to detail and a methodical approach
  • Confident communicator with strong written and verbal skills
  • A proactive learner with a desire to develop within project management
  • Comfortable managing multiple tasks and deadlines
  • Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
  • Experience using project management tools such as or Asana is beneficial

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