Medical Receptionist/ Prescription Clerk

19 hours ago

Birmingham B TY, United Kingdom Birmingham Heartlands Surgery Full time

About Us

Downsfield Medical Centre is a well-established, friendly, and patient-focused GP practice committed to delivering high-quality healthcare. We pride ourselves on providing a welcoming environment for our patients and a supportive workplace for our staff. We are currently seeking an organised, efficient, and compassionate Medical Receptionist / Prescription Clerk to join our dedicated team.

Role Overview

This is a dual role requiring excellent communication skills, attention to detail, and the ability to manage multiple tasks in a busy primary care setting.

As a Medical Receptionist, you will be the first point of contact for our patients, providing a professional and welcoming front-of-house service.

As a Prescription Clerk, you will support the safe and timely processing of repeat prescriptions and medication requests in line with practice protocols.

Please note: cover may be required for colleagues during annual leave or sickness.

Key ResponsibilitiesReception Duties

  • Welcome patients and visitors in a friendly, professional manner
  • Answer telephone calls promptly, manage queries, and direct calls appropriately
  • Book, amend, and cancel patient appointments using the clinical system
  • Register new patients and maintain accurate patient records
  • Process patient forms and documentation, ensuring confidentiality at all times
  • Coordinate effectively with clinicians and administrative staff
  • Maintain a clean, organised, and welcoming reception area
  • Provide general administrative support to the clinical team

Prescription Clerk Duties

  • Process repeat prescription requests accurately and efficiently
  • Liaise with GPs, pharmacies, and patients regarding prescription queries
  • Ensure medication requests comply with practice policies and safety standards
  • Update patient records and manage prescription-related documentation
  • Handle sensitive and confidential information in line with data protection regulations

Essential Skills and Experience

  • Previous experience in a receptionist, administrative, or prescription clerk role (ideally within healthcare)
  • Strong IT skills; experience with SystmOne is desirable
  • Excellent communication and interpersonal skills
  • Ability to work under pressure with a high level of accuracy
  • Strong organisational and time-management skills
  • Professional, discreet, and committed to patient confidentiality

Desirable Skills

  • Knowledge of NHS processes and medical terminology
  • Experience managing repeat prescriptions
  • Understanding of data protection and information governance

Why Join Us?

  • Friendly and supportive team environment
  • Opportunities for training and professional development
  • Varied and rewarding role within a busy GP practice

How to Apply

If you are a proactive, patient-focused individual with a passion for providing excellent service, we would love to hear from you. Please submit your CV and cover letter via Indeed.

Downsfield Medical Centre is an equal opportunities employer and values diversity. We welcome applications from all suitably qualified candidates.

Job Type: Part-time

Pay: From £12.21 per hour

Benefits:

  • Company pension

Work Location: In person

  • Medical Receptionist/ Prescription Clerk

    3 days ago

    Birmingham, United Kingdom Downsfield Medical Centre Full time

    **About Us** Downsfield Medical Centre is a well-established, friendly, and patient-focused general practice committed to delivering high-quality healthcare. We are looking for an organised, efficient, and compassionate **Medical Receptionist/Prescription Clerk** to join our dedicated team. **Role Overview** This is a dual role requiring excellent...

  • Medical Receptionist

    2 weeks ago

    Birmingham B TY, United Kingdom Birmingham Heartlands Surgery Full time £30,200 - £45,480 per year

    Are you an experienced receptionist looking for flexible work in a Primary Care Setting? We are seeking a Bank Medical Receptionist to join our team, providing cover on an ad-hoc basis. This role is perfect for someone who thrives in a fast-paced setting and values variety in their work schedule.The ideal candidate will be the first point of contact for...

  • Data Administrator/ Prescription Clerk

    6 days ago

    Birmingham, United Kingdom Downsfield Medical Centre Full time

    **Prescription Clerk/ Data Administrator** **Permanent position, part-time hours available** Downsfield Medical Centre are recruiting a Prescription Clerk/ Data Administrator on a permanent basis. We are a small and friendly practice with a growing patient list size and practice team. You will be the first point of communication between the patient and...

  • Medical Receptionist

    18 hours ago

    Birmingham, United Kingdom Oakleaf Amaanah Medical Practice Full time

    Full Job Description We are looking for full & part-time medical receptionist to join our busy practice. Responsibilities and Duties - Opening the office in the morning and performing the daily routines - Answering the incoming calls for bookings and enquiries - Front desk, first point of contact to greet patients and deal with enquiries - Following up the...

  • Medical Secretary/Receptionist

    7 days ago

    Birmingham B ND, United Kingdom Greet Medical Practice Full time

    Medical secretary/Receptionist 20 hours per week / flexibleGP practice 6,000 patientsLooking for somebody with experience withITknowledge of EMIS WebDocmanchoose & Book.experince with serachesGP Team Net.IplatoRefresh training can be given in practice for the above.Job Type: Part-timePay: From £12.50 per hourExpected hours: 16 per weekBenefits:On-site...

  • Medical Receptionist

    2 weeks ago

    Birmingham B GH, United Kingdom College Green Medical Practice Full time £62,000 - £65,500 per year

    About usCollege Green Medical PracticeCollege Green Medical Centre is an advanced GP surgery situated in new state of the art premises in BournvilleWe are a forward thinking, busy and friendly general practice with approximately 19,000 patients and around 50 staff. We are looking to recruit a Part Time Medical Receptionist to join our supportive,...

  • Medical Receptionist

    2 weeks ago

    Birmingham B AW, United Kingdom Newport Medical Group Full time £25,445 - £30,000 per year

    Medical receptionist required for busy GP practice in Birmingham.Duties include handling incoming and outgoing calls, filing documents, data coding, handling other queries and emails. EMIS software is used at the practice.Prior experience is preferred.Job Type: Full-timePay: £12.21 per hourExpected hours: 37.5 per weekBenefits:Employee discountOn-site...

  • Medical Receptionist/administration

    3 days ago

    Birmingham, United Kingdom Downsfield Medical Centre - Sheldon Full time

    Downsfield Medical Centre are looking to recruit a Medical Receptionist/Administration on a temporary basis to commence as soon as possible. The hours are flexible and we would be happy to negotiate however we would require some flexibility in terms of holiday and absence cover. We are a small and friendly practice with a growing patient list size and...

  • Medical Receptionist

    1 week ago

    Birmingham B LE, United Kingdom Jiggins Lane Medical Centre Full time £20,000 - £35,000 per year

    Key responsibilities and duties include: Triaging appointment requests and booking appointments appropriately for patients Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Scanning and processing medical documents through EMIS (clinical system) Completing tasks set by the practice manager and the...

  • Medical Receptionist

    2 weeks ago

    Birmingham B UP, United Kingdom Church Road Surgery Full time £20,000 - £25,000 per year

    Job Title: Receptionist Responsible to: The Management Team Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Making appointments and signposting patients Taking requests for prescriptions Ambulance...