Information Technology Support Engineer

2 weeks ago


London, Greater London, United Kingdom N Consulting Global Full time £40,000 - £60,000 per year

JOB TITLE: IT Support Engineer (L1–L4 Support)

Department: IT Operations

Location: Hybrid

Overview

We are seeking skilled professionals across multiple support tiers (L1, L2, L3, L4) to ensure continuous, reliable, and high-quality technical support for enterprise systems, applications, and infrastructure. Each level builds upon the previous, providing progressively deeper technical expertise and ownership of issue resolution.

LEVEL 1 (L1) – Service Desk / Helpdesk Support

Act as the first point of contact for users via phone, chat, or ticketing system.

Basic knowledge of Windows/Mac OS, MS Office, email clients, printers, and networking basics.

LEVEL 2 (L2) – Technical / Application Support

Handle escalations from L1 and perform in-depth troubleshooting.

Support system configurations, patching, and application deployments.

Strong understanding of OS internals (Windows/Linux), Active Directory, networking (TCP/IP, DNS, VPN).

LEVEL 3 (L3) – Advanced / Escalation / Engineering Support

Perform deep-dive analysis into performance, security, and integration issues.

Develop automation scripts and tools to improve system reliability.

Work closely with developers to fix bugs and optimize system performance.

LEVEL 4 (L4) – Product Engineering / Vendor / Architectural Support

Engage in code-level debugging, architectural decisions, and performance optimization.

Support major incident resolution, problem management, and system upgrades.

Define best practices, standards, and technical documentation.

Conduct technical audits, system health checks, and improvement initiatives.



  • London, Greater London, United Kingdom Franklin Fitch Full time £60,000 - £90,000 per year

    IT Field Engineer | LondonWe are seeking a highly skilled and experienced IT Field Engineer to join our team in London. The successful candidate will be responsible for providing excellent technical support for our clients working across the financial sector within London.Key Responsibilities:Troubleshoot and resolve technical issues related to hardware,...


  • London, Greater London, United Kingdom Briffa - Intellectual Property Lawyers Full time

    Briffa is a boutique intellectual property law firm based in central London and is seeking an experienced and proactive Operations & Technology Engineer to join its team. This represents a totally new role within the firm which is being created in response to the rapidly changing legal market. As a result, it could easily fall within a different title, such...


  • London, Greater London, United Kingdom SISL Global Full time

    PlJob Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support for desktop/laptop...


  • London, Greater London, United Kingdom This is Alexander Faraday Recruitment Full time

    We're Hiring: Group Senior IT Technical Engineer (Remote, Full-Time)Are you a seasoned IT professional ready to take on a dynamic, project-heavy role in a growing global organization? We're looking for aGroup Senior IT Technical Engineerto join a forward-thinking team supporting diverse international operations.What You'll Do:Lead and support IT...


  • London, Greater London, United Kingdom Global Resourcing Full time £30,000 - £40,000 per year

    IT Support EngineerInitial 3 month contract, part-time consultancy (average 2/3 days per week), rate - maximum £250pd outside, onsite (London, Oxfordshire and Wiltshire)We are currently looking for IT Support Engineers to assist with our client's ongoing Windows 11 rollout across sites in London, Oxfordshire and Wiltshire. This is an onsite role providing...


  • London, Greater London, United Kingdom Keller Executive Search Full time

    This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Information Technology for Keller Executive Search in London, United Kingdom, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Information Technology...


  • London, Greater London, United Kingdom Deutsche Bank Full time

    Position OverviewJob TitleInformation Technology Risk SpecialistLocationLondonCorporate TitleAVPThe role is within the 2nd Line of Defence (LoD) Information Technology (IT) Risk Team based in London and part of global team of 12 with staff in Singapore, Mumbai, Frankfurt, Milan, London, Jacksonville and New York. The team is part of the wider Information...


  • London, Greater London, United Kingdom The Engineer UK Full time

    About The JobJob Title:Gas Service and Repair EngineerLocation:LondonSalary:£40,000 - £93,600 per annum, depending on working hours and employment typeWorking hours:Full Time, 8am - 5pmEmployment Type:Permanent, or Self EmployedAbout UsTumbridge Home Services (THS) is a fast growing, family-run, home maintenance company, looking for skilled engineers to...


  • London, Greater London, United Kingdom Newmark Full time £65,000 - £85,000 per year

    Job DescriptionThis role requires an Infrastructure Project Manager to effectively manages and develop the ICT network and infrastructure services in conjunction with the Infrastructure Manager supporting of the strategic and operational business requirements. The role requires someone to ensure on a day-to-day basis the ICT requirements of the company are...


  • London, Greater London, United Kingdom Cantor Fitzgerald Full time £60,000 - £100,000 per year

    DescriptionThis role requires an Infrastructure Project Manager to effectively manages and develop the ICT network and infrastructure services in conjunction with the Infrastructure Manager supporting of the strategic and operational business requirements. The role requires someone to ensure on a day-to-day basis the ICT requirements of the company are...