Customer Success Manager

1 week ago

London, Greater London, United Kingdom Jack & JillExternal ATS Full time £45,000 - £50,000

This is a job that we are recruiting for on behalf of one of our customers.

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Customer Success Manager

Salary: £45k-£50k + Equity

Company Description: Well-funded healthtech SaaS platform

Job Description:
Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.

Location: London, UK

Why this role is remarkable:

  • Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.

  • Join a fast-growing, well-funded healthtech platform backed by top UK investors, with meaningful share options.

  • Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.

What you will do:

  • Lead smooth, high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.

  • Own renewals and upsell opportunities, proactively monitoring account health and contributing directly to revenue growth.

  • Act as the voice of the customer internally, sharing insights that help shape product development and company priorities.

The ideal candidate:

  • Possesses 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.

  • Is a self-motivated, autonomous self-starter comfortable in a fast-moving, early-stage startup environment.

  • Is comfortable in a full 360-role, owning end-to-end customer relationships from SME to Enterprise accounts.

How to Apply:

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Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.

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