Warranty Controller

6 days ago

Doncaster DN LT, United Kingdom JCT600 Full time

Warranty Administrato r

Salary: Competitive

Location: Doncaster

As a Warranty Administrator you will be responsible for administering all agreed warranty claims ensuring all necessary documentation and parts for return are processed in line with vehicle warranty procedures.

Your day to day will include:

Administering all agreed warranty claims and documentation.

Ensuring profitability of all warranty submissions is maximised by reviewing job cards completed by colleagues and requesting alterations be made where appropriate.

Monitoring daily, weekly and monthly warranty reports highlighting any discrepancies to management and the Brand where appropriate.

Maintaining accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

Keeping up to date with warranty procedures and documentation.

What we are looking for:

Excellent attention to detail with an organised, logical and methodical approach is essential.

Proven experience in a Warranty Administration capacity is desirable.

A customer centric approach, always striving to deliver service above customer expectations.

Experience of using databases with a good understanding of Microsoft Offices systems.

Strong verbal and written communication skills.

Ability to work under pressure and to tight deadlines.

What We Offer

Comprehensive package

Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)

Family support: Enhanced paid maternity and paternity leave

Wellbeing & protection: Life assurance, pension, enhanced sickness cover

Training & development: From foundation to advanced levels through brand partner training and JCT600 academies

Read more about our Employee Benefits - JCT600

Why JCT600?

We've spent over 75 years building a business that values its people and their careers

We pride ourselves on being rated highly by colleagues for engagement and inclusivity

Our commitment to your growth is reflected in our " Life at JCT600 " philosophy and seven colleague commitments

How to Apply

At JCT600, you're always a name, never a number. Ready to drive your career forward?

Click "Apply Now" and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we're proud to be members of the Automotive 30% Club and a Disability Confident employer .

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

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