Front of House Crew

At Generator
hostels we are obsessed in delivering outstanding service through a personal
touch. As a Front of House Crew Member, you must be part of ensuring that the
Front Office department is run smoothly ensuring that there is a relentless
desire to "wow" our customers at every opportunity, ensuring that customers'
needs are exceeded.

 WHO ARE WE

Generator is on a journey. Appropriate, given
that we're a leading global lifestyle accommodation brand. The journey began in
London, swung through a heap of European capitals on its way to dominating the
world. Generator burst onto the scene in the Americas with the launch of
Generator Miami and Washington DC and most recently took aim at the country's
biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand
Hotels.

No biggie. Fast Company named us one of the top 50 most
innovative global companies. We, of course, agree. And now this top 50 most
innovative global company (did we mention that?) wants a pretty awesome Front
of House Crew for Generator London.

Our spaces are safe and seriously social, in the proudest
part of the beating heart of the cities we love. Cultural action, creative
pulse and an outstanding way to waste some of the finite time the universe has
given you - that's what Generator offers. Holds true for staff and visitors
equally, and while chic design is always the backdrop, every Generator in every
destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story
and brand to life.

ABOUT GENERATOR LONDON

Generator London is a short stroll from Covent Garden,
Regents Park and the British Museum. When crafting this hostel we redesigned
this old police station to reflect the city's street life. Local reclaimed
timber, exposed brickwork and hot-rolled black steel give the hostel an
industrial feel. Bold graphics, vibrant patterns and famous British cultural
icons combine to capture London's cosmopolitan vibe. Make sure you catch the
classic red bus that's parked next to our bar's dance floor every night. Don't
be late, London's calling.

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensure
  that you continuously raise the bar and create a truly unique Generator
  experience
• Know your guests and have a passion for
  independent travel and the road less travelled
• Demonstrate a passion for delivering outstanding
  customer service
• Be part of a
  great team within your department that get Generator and want to be themselves
• Monitor our
  social spaces, lighting, sound and temperature, to make sure they embody the
  Generator brand and culture at all times
• Know your city,
  its cafés, bars and restaurants, its art, its music
• Ensure you
  comply with all company policies you have been trained on, which include Fire
  Training and Health & Safety and Food Hygiene
• Be
  Responsible for all cash handling whilst you are on duty
• Correctly
  administer the Close of Shift procedures every shift with 100% accuracy and
  consistency

Naturally
this is not intended as an exhaustive list of duties. Other duties as may be
reasonably required will form part of this job description.

WHAT'S
IN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youth
  travel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate
  about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the UK to be considered for this role

 YOUR ROCK STAR EXPERIENCE

• Experienced within a front office hospitality
  environment
• Experienced working with a Property
  Management System
• Flexible with regards to shifts available per week (mixture of morning
  and evening shifts)

 OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your
  yearly holiday allocation
• Fertility
  Treatment Support Leave - up to three days' paid leave in any one year for an
  employee to undergo fertility treatment
• Employee Bounty Program providing
  opportunities to earn a compensation for new hire referrals with no cap on
  number of referrals made 
• Company contribution towards gym
  membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to
  double gross basic salary for 1 month to employee with most valuable
  suggestion/feedback
• 2 free
  nights' accommodation across any of our Generator x Freehand properties
  globally
• Reduced room rates
  for staff as well as friends and family members (we operate in several
  locations across Europe & US so your next holiday is sorted)
• International
  career opportunities so you can travel the world while working with us
  (win-win)
• Social
  events, celebrations calendar & various employee recognition schemes – we
  never ever need an excuse to let our hair down
• Online
  learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you've got
questions, get in touch

Also, check out
or our social media pages. Here you may well find the
answers to life, the universe and everything, including why there are no
penguins at the North Pole. We look forward to hearing from you.

Join us
and help us achieve our vision