Front of House Crew

5 days ago

City Of London, United Kingdom Generator Full time

We’re obsessed with delivering outstanding service through a personal touch. As a Front of House Crew Member, you’ll ensure the Front Office runs smoothly and wow our guests at every opportunity. About Generator London Generator London is a short stroll from Covent Garden, Regents Park and the British Museum. The hostel was created in an old police station, featuring reclaimed timber, exposed brickwork and black steel, with bold graphics, vibrant patterns and famous British cultural icons that capture London’s cosmopolitan vibe. NUTS AND BOLTS OF THE JOB Take ownership of the guest journey to continuously raise the bar and create a truly unique Generator experience Know your guests and have a passion for independent travel and the road less travelled Demonstrate a passion for delivering outstanding customer service Be part of a great team within your department that wants to be themselves Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times Know your city, its cafés, bars and restaurants, its art and its music Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene Be responsible for all cash handling whilst you are on duty Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. What’s In Your DNA Always love our guests Passionate for the hospitality and the youth travel market Be the life of the party Be really, really organised Keep cool when the pressure hits Enjoy a super‑fast pace Understand this is a business, be passionate about maximising revenue Be creative, innovative and digitally smart You must be eligible to work in the UK to be considered for this role Your Rock Star Experience Experienced within a front office hospitality environment Experienced working with a Property Management System Flexible with regards to shifts available per week (mixture of morning and evening shifts) Our Global Employee Benefits Birthday holiday in addition to your yearly holiday allocation Fertility Treatment Support Leave – up to three days' paid leave in any one year for an employee to undergo fertility treatment Employee Bounty Program providing opportunities to earn compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback 2 free nights’ accommodation across any of our Generator x Freehand properties globally Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) International career opportunities so you can travel the world while working with us (win‑win) Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down Online learning tools to help you develop, learn and grow How to Apply That’s cool. Send us your application in #J-18808-Ljbffr

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