Risk and Quality administrator

2 weeks ago


London N NF, United Kingdom Whittington Hospital NHS Trust Full time £25,000 - £35,000 per year

MAIN DUTIES AND RESPONSIBILITIES To maintain an administrative process for patient safety incidents and investigations and being able to manage a high number of investigation and their details efficiently, effectively and in good time to support deadlines. Toschedule meeting with professionals from within the ICSU and other organisations. Totake notes in meetings and process the notes to standard templates. To update patient details and other information on Datix from other systems, i.e.

RiO/CareFlow Lead onspecific projects as required in discussion with the Risk Manager, i.e. improvement of Risk registers or collating data for a specific report. To monitor the completion of Duty of candour letter and support the writing and posting of letters Communicating Learning responses after investigation conclusion To provide and receive routine information verbally or in written format. This may include emails and telephone calls.

Ensuring that all messages are concisely relayed and actioned if require To maintain a high degree ofconfidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act. To maintain a high degree ofconfidentiality in the context of highly sensitive and emotional information. To deliver acompassionate and caring telephone manner when speaking with professionals. To knowwhen to ask for help in managing issues raised by professionals, and understanding what types of queries are reasonably dealt with through admin processes.

To communicate effectively. To enter data and using general keyboard/word processing skills. To organise own day to day work tasks or activities in an efficient, effective and timely manner. To follow agreed protocols and policies seeking advice where appropriate.

To demonstrate a positive attitude to the work of the Department. To learn about the definedquality standards for all aspects of the service includingthe monitoring of email accounts periodically to ensure timely receipt /respond to queries



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