Fidelity Assurance Manager

We're seeking a dedicated Fidelity Assurance Manager to lead the integration of IPS and SEQF Fidelity principles across our Connect to Work programme. This pivotal role ensures that fidelity is not just a measure of quality but a strategic framework for excellence.

You'll lead fidelity assurance across the region, embedding IPS and SEQF principles into all aspects of service delivery. This includes conducting internal and external fidelity reviews, developing training and resources, analysing performance data via CRM and Power BI, and co-designing improvement plans with delivery teams. You'll ensure fidelity is integrated into audit, compliance, and performance frameworks, produce strategic insights, and champion fidelity as a driver of excellence across the programme and supply chain continuous improvement, and impactful service delivery.

We're looking for someone who is passionate about quality and has a strong understanding of IPS and SEQF fidelity frameworks. You'll be a confident communicator, skilled in influencing and supporting teams to deliver high-quality services.

Join us and help shape the future of quality and performance in supported employment.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of  £46,300  p.a.  with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There's an easy to apply route below to upload your CV 

If you need any further information, talk to our experienced Internal Recruitment Team on

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make. 

What it means to be employee-owned.

What our people say. 

Location:   You will cover the following broughs - Camden/Westminster/Kensington, Chelsea/Lambeth

Hours:   37 hours a week.  Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 14 November 2025

• Lead fidelity assurance across Connect to Work in their region, focusing on IPS fidelity and broader SEQF principles.
• Undertake internal and external fidelity reviews for Seetec and supply chain partners, ensuring robust evidence collection and accurate scoring.
• Embed IPS and SEQF fidelity principles into all aspects of service delivery, performance management, and quality assurance.
• Develop and deliver training, tools, and resources to support staff and partners in applying fidelity principles effectively.
• Use CRM and Power BI to monitor fidelity performance, analyse trends, and identify areas for improvement.
• Co-design and implement improvement plans with delivery teams and partners to raise fidelity scores and enhance service quality.
• Integrate fidelity outcomes into continuous improvement processes, including reflective practice, peer learning, and service redesign.
• Ensure fidelity assurance is embedded into audit, compliance, and performance frameworks.
• Produce fidelity reports and insights to inform strategic planning and programme development.
• Maintain up-to-date knowledge of IPS and SEQF developments and ensure alignment with national standards.
• Champion fidelity as a driver of excellence across the programme and supply chain
• Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues 
• Ensures best practice is identified, adhered to and championed 
• Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays 
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process. 
• To handle personal data in accordance with the organisation's data protection policy. 
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults. 
• Adhere to the company's policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT. 
• To undertake any other duties, as required, appropriate to the post.

Essential

• Experience leading IPS Fidelity reviews and supporting supply chain partners
• Strong working knowledge of IPS and SEQF Fidelity scales
• Experience embedding Fidelity principles into service delivery and performance frameworks
• Ability to translate Fidelity outcomes into actionable improvement plans
• Experience in employability or supported employment settings
• Experience designing and delivering staff training on Fidelity and quality standards
• Strong analytical skills with experience using Power BI and CRM systems
• Excellent communication and influencing skills
• Commitment to equality, diversity, and inclusive practice
• Full driving license to enable deployment across regional and partner sites

Desirable

• Supported Employment qualification or equivalent

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year.  Committed to empowering people to better their lives, Seetec  supports individuals from all walks of life to enter and progress in the world of work.  We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec  is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of "Ex-Offenders" can be found on our website under "About us"

Seetec  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.