Support, Sustain and Improvement Architect

7 days ago

Barrow England, United Kingdom Capgemini Full time £40,000 - £80,000 per year

Your Role

  • Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
  • Provide 'at elbow' support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships)
  • Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
  • Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
  • Work with multi-disciplinary teams to understand current and planned functional increments, including updates to e.g. support documentation, training, defect and workaround management etc.
  • Form "trusted advisor" relationships within the end user community and be an immediate point of contact
  • Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
  • Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
  • Proactively contribute to required documentation and knowledge management activities
  • Contribute to Project & Programme reports and communications as required

Your Profile

  • Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and, ideally, some experience in Capital and /or Visualisation
  • Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
  • Analytical mindset to triage issues and understand root causes
  • Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
  • Empathetic and patient to support end users effectively

Desirable Skills

  • Work experience in Engineering/ Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
  • Awareness of NX Structure Designer and / or NX for Ship Building
  • Previous experience of coaching & mentoring more junior and/or less experienced staff

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need

What You'll Love About Working Here

  • Open access to digital learning platforms
  • Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or
  • A work environment recognized by Ethisphere as one of the World's most Ethical companies

Need to know

  • All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
  • Due to the nature of the project, this role requires UK sole nationality .
  • Requiring 2-3 days of on-site presence at the Barrow-in-Furness location - travel costs covered.
  • You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

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