OT Field Service Technician Apprenticeship

2 weeks ago

Fareham, Hampshire, United Kingdom Westermo Full time £25,000 - £35,000 per year

If you want to work in the diverse and exciting world of Electrical Sub-Stations, Water Utilities, Rail and Traffic, then this could be the role for you. In this apprenticeship you would be working with operational technology (OT) networks used in Critical National Infrastructure (CNI). You will learn all the key skills required to configure, maintain and troubleshoot industrial grade networking equipment. 

As we enhance our offering to provide professional services and Service Level Agreements, we need a driven, motivated and versatile individual to join our technical support team

What you will do at work

  • Provide first line technical support via telephone, Teams and email following company procedures.
  • Work with colleagues to help solve 2nd and 3rd line support cases.
  • Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises.
  • Prepare and maintain Training equipment.
  • Visit customers' sites to carry out any of Westermo's services portfolio and create site visit reports.
  • Conduct Wireless site surveys and create reports for the Westermo range of RF related products.
  • Create and maintain documentation on the connectivity and configuration of products, e.g. application notes for customers and internal engineering notes.
  • Assist sales staff in demonstrations of equipment.
  • Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products.
  • When necessary assist other members of staff in the testing of customer returns.
  • Provide feedback on customer requirement and possible product or services opportunities.
  • Testing of new product firmware releases and new functions
  • Occasional testing of 3rd Party products/software for use with Westermo products.

Essential Skills

  • GCSEs in maths and English with at least a grade C/4
  • Full clean UK driving licence
  • Willing to travel to any customer location in the UK & Ireland
  • Prepared to regularly stay away from home overnight
  • Practical troubleshooting experience
  • High quality written & verbal communication in English
  • Good presentation skills
  • Excellent customer communication skills

For further information please contact

We are continuously interviewing candidates, so don't miss out on this opportunity – apply today

About Westermo

Westermo is a leading supplier of Industrial Data Communications equipment to the World market. As a rapidly growing international company, Westermo is thriving at the forefront of cutting edge technology, develops and manufactures advanced devices for industrial data communication, used in mission critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.

Sales are conducted through our offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Westermo was founded in 1975 and has a turnover in excess of 580 MSEK. The company is a wholly owned subsidiary of Beijer Electronics Group AB.

The work environment is very dynamic with great loyalty and team spirit. It is expected to take initiative and our flat organization creates efficiency and provides the opportunity for those who are closest to the task of solving it.

We've already chosen our recruitment channels and marketing partners. Therefore, we avoid any contact with media sales and recruitment sites.

  • Vehicle Technician

    7 days ago

    Fareham, Hampshire, United Kingdom First Military Recruitment Full time £68,000 - £74,000 per year

    MB822: Vehicle TechnicianLocation: Fareham, HampshireSalary: £32,000 - £34,000 + £40,000 OTEWorking Hours: Monday to Saturday (5 and a half days a week)Company Benefits: Company Pension, Performance Bonus, Company Benefits Scheme, Long Service RewardsOverview:First Military Recruitment is proudly working in partnership with a fantastic business who are...

  • Technical Support Apprentice

    2 weeks ago

    Fareham, Hampshire, United Kingdom PETA Ltd. Full time £17,000 - £30,000 per year

    All LocationsFarehamAll DepartmentsIT ApprenticeshipsAdvertising Salary£17,000 per annum / Mon - Fri 8.45am - 5pm (45 min lunch) / 37.5 hoursVacancy TypePermanentStart your tech career with us as a Technical Support Apprentice. Gain hands-on experience, solve real issues, and learn from expert mentors while supporting users and working with modern tools. If...

  • Technical Support Apprentice

    7 days ago

    Fareham, Hampshire, United Kingdom Peta Full time £20,000 - £40,000 per year

    Start your tech career with us as a Technical Support Apprentice. Gain hands-on experience, solve real issues, and learn from expert mentors while supporting users and working with modern tools. If you're curious, motivated, and eager to grow, this is your perfect first step to a future in IT.  PETA are proud to be working with Raymarine UK Ltd to...

  • Technical Support Apprentice

    1 week ago

    Fareham, Hampshire, United Kingdom Peta Full time £30,000 - £60,000 per year

    Start your tech career with us as a Technical Support Apprentice. Gain hands-on experience, solve real issues, and learn from expert mentors while supporting users and working with modern tools. If you're curious, motivated, and eager to grow, this is your perfect first step to a future in IT.  PETA are proud to be working with Raymarine UK to...

  • Field Service Superintendent Engineer 4-stroke

    7 days ago

    Fareham, Hampshire, United Kingdom Wärtsilä Full time £80,000 - £120,000 per year

    Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Superintendent Engineer 4-stroke, under the Marine Agreements team in Marine Field Services Region Europe.Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest...

  • Test Technician

    5 days ago

    Fareham, Hampshire, United Kingdom TÜV SÜD Full time

    At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark....

  • Engineering Technician II

    2 weeks ago

    Fareham, Hampshire, United Kingdom Parker Hannifin Full time £40,000 - £60,000 per year

    Position SummarySenior TechnicianFareham08:00am-16:30pm with an early finish FridayPermanentAbout UsThis Businessis an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.Working closely with their customers, this business delivers...

  • Fleet Technician

    3 days ago

    Fareham, Hampshire, United Kingdom Fareham Borough Council Full time

    SALARY: - £35,863 – £39,691 plus £4,000 Golden Hello on commencementOvertime available and 50/50 flexibility with pension contributions to increase take home pay while still benefitting from a Local Government pensionAn exciting opportunity has arisen to come and join our team at Fareham in the Transport Repair Unit (TRU) supporting the council's...

  • Microsoft 365 Support Engineer Apprentice – Level 3

    2 weeks ago

    Fareham, Hampshire, United Kingdom Office for National Statistics Full time £27,252 - £35,000 per year

    This role is located at our Titchfield office. You will need to be located near the office base: Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR.As this post is based in our Titchfield (Fareham) office it requires a minimum of 40% office attendance on-site in line with within Service Support Hours (8am-5.30pm) operated on a rota basis.The...

  • Hydraulic Assembly Technician

    7 days ago

    Fareham, Hampshire, United Kingdom Saab UK Full time £32,000 - £60,000 per year

    IntroductionSaab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe.The Role:This role is part of our Saab Seaeye underwater robotics business in Fareham.As a...