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Information Technology Technician
2 weeks ago
IT Technician - Blackburn (On-Site)
I'm currently working with a client that specialises in providing IT services primarily to the education sector and SME businesses. They're looking for an IT Technician to deliver reliable, on-site 1st and 2nd line support across various school and business environments.
The role involves troubleshooting hardware, software, networks, and printers, carrying out installations and updates, and maintaining infrastructure and security systems. You'll be working directly with users on-site, building good relationships, and managing support requests efficiently. The client provides a company vehicle for travel to different sites.
Key Responsibilities:
- Provide 1st/2nd line technical support at client sites
- Troubleshoot issues with hardware, software, printers, and networks
- Carry out installations, updates, and configurations
- Maintain infrastructure, backups, and basic security systems
- Log and manage tickets using a helpdesk platform
- Communicate effectively with users and escalate complex issues as needed
Key Requirements:
- Experience in 1st/2nd line IT support
- Knowledge of Microsoft 365, Windows OS, and basic networking
- Comfortable working on-site and engaging with users
- Strong communication and problem-solving skills
- Full UK driving licence
Benefits:
- Variety of tasks and locations
- Company vehicle provided
- Structured career development and training support
- Friendly, supportive team environment