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Relief Receptionist

2 weeks ago

Edinburgh, Edinburgh, United Kingdom OCS Group Full time £18,000 - £30,000 per year


OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Main Purpose:

To assist and support the Duty Managers to deliver a comprehensive service to our client. To receive customers, take bookings, reconcile cash, answer the telephone and aid the public in compliance with contractual requirements while maintaining high standards of customer care.

Duties & Responsibilities:

  • To actively promote the professional, friendly, welcoming and caring image of the Centre when assisting members of the public.
  • Responsible for taking bookings and recording these bookings on the FES Pylon booking system and the Gladstone System.
  • Responsible for the taking of cash for services provided within the Centre and the reconciliation of said cash.
  • Responsible for answering the telephone.
  • Responsible for ensuring visitors, contractors, etc. who attend the Centre on official business are inducted in accordance with FES FM T2 procedures.
  • To carry out certain administration duties to support the operation of the Centre and the Duty Managers.
  • To assist with the organisation of events and promotion of the Centre.
  • These duties and responsibilities may be changed in accordance with the needs of the company; the post holder may be required to provide support to holders of other posts according to changes in workload and patterns of working.

Skills & Knowledge:

  • An experienced Receptionist with at least 3 years' relevant experience or person with at least 3 years' experience in a clerical position. 
  • SVQ Level II (Administration)
  • HNC Office/Business Administration
  • Experience in a similar role
  • Excellent communication skills both written & verbal
  • Strong customer facing skills
  • Proactive and flexible team player.
  • Ability to react under pressure
  • Attention to Detail
  • Computer literate
  • Ability to prioritise.
  • Cash handling


How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.