Commercial Strategy Manager

Commercial Strategy Manager

Hemel Hempstead (Hybrid – 3 days a week in the office / 2 days remote)

Competitive annual salary + bonus and benefits

About the role

Come and join the UK's best holiday operator as a Commercial Strategy Manager

We're looking for a commercially minded, analytically strong Commercial Strategy Manager to help shape and deliver Haven's five-year commercial plan. Sitting at the heart of our Holidays team, you'll act as a commercial and strategy lead on small to medium-scale change initiatives, using data-driven insight to influence decisions and unlock a commercial opportunities for the business. You'll be comfortable handling complex data, translating analysis into clear, compelling recommendations, and guiding stakeholders towards a commercial way of thinking. Working in a hybrid pattern from our Hemel Hempstead hub, you'll collaborate closely with Revenue Management, Digital, Sales, Marketing and Operations to optimise the holiday booking journey and support key digital developments. If you enjoy solving problems, challenging the status quo and turning strategy into action, this could be the ideal next step in your commercial career.

In this role, you will:

• Act as commercial and strategy lead across small to mid-scale change initiatives.
• Support the delivery of Haven's five-year commercial strategy, contributing to a £50m+ EBITDA opportunity.
• Provide performance reviews and insight against milestones in the commercial plan.
• Lead or oversee small to medium commercial change projects, ensuring timelines and goals are met.
• Work on key strategic initiatives such as optimising the holiday booking journey and improving ownership/letting models.
• Provide commercial support for digital change and development (e.g. search, add-ons and checkout optimisation, "Choose Your Holiday Home").
• Build clear strategic documents and presentations that explain the rationale for business change.
• Develop and maintain strong cross-functional relationships across Revenue Management, Digital, Sales, Marketing and Operations.
• Promote a continuous improvement mindset, identifying opportunities to enhance processes and performance.
• Report on project performance against agreed expectations and targets.

We're looking for someone who can bring:

• Proven experience in a commercial, analytical and/or project-led role.
• Proven experience delivering change and coordinating projects with multiple stakeholders.
• Strong analytical skills, with confidence handling large, complex data sets and drawing clear insights.
• The ability to turn complex analysis into simple, compelling narratives for a range of stakeholders.
• Proficiency in Excel and PowerPoint.
• A problem-solving, continuous improvement mindset and genuine curiosity.
• Strong communication and influencing skills, with the confidence to challenge and guide stakeholders to a commercial way of thinking.
• Ability to understand and manage downstream impacts of change across the business.
• Comfort presenting strategy and recommendations to senior stakeholders.
• Ideally, experience in leisure/hospitality, revenue management principles, and/or exposure to SQL/reporting or project management tools (desirable, not essential).

Why Haven?

You'll be part of a forward-thinking, supportive tech community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.Why Haven?

At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What's In It For You?

• 25 Days Holiday + Bank Holidays + Holiday Buy Scheme

• Annual bonus

• 20% discount on both Haven and Warner Hotels holiday for you, family and friends

• Comprehensive wellbeing support

• Access to the Bourne Leisure corporate box at the O2 Arena ,London

• Exclusive discounts with corporate partners

• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at -