End User Support Technician

1 week ago

London, Greater London, United Kingdom EOS Full time £35,000 - £45,000 per year


OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.


WHAT YOU'LL DO: 


We are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team's collaborative efforts.

KEY RESPONSIBILITIES:

Helpdesk Support

  • Act as the primary contact for technical assistance requests, addressing software, hardware, and connectivity issues.
  • Log, track, and escalate complex issues to specialized teams.
  • Provide clear, user-friendly communication and guidance for internal users, ensuring high satisfaction.

AV Conference Room Support 
  • Diagnose and resolve AV and connectivity issues in conference rooms.
  • Set up and support AV equipment for meetings, providing on-site technical assistance as needed.
  • Maintain AV inventory, promptly reporting any missing or malfunctioning items.
  • Continually refine processes to enhance user experience and support.
Network Infrastructure Support 
  • Identify and troubleshoot fundamental network connectivity issues (wired and wireless).
  • Support on-site end users for network-related needs and assist the Network Operations team with local troubleshooting.
  • Escalate more complex network issues to Level 2 support personnel for quick resolution.

ESSENTIAL CRITERIA:

  • Experience:
  • 3–5 + years in IT Support roles (Technician, Analyst, Administrator, or Specialist).
  • Technical Skills: Proficient in Mac OS, Networking, Wi-Fi,  Cisco, Linux, and Windows.
  • Software: Skilled in ticketing systems and triage support, with experience in Jira Service Management (JSM) and familiarity with SLAs.
  • Customer Service: Strong interpersonal and communication skills, with a genuine passion for providing user-centered support.
  • Problem-Solving: Adept at multitasking, with the ability to think critically and independently.
PREFERRED QUALIFICATIONS: 
  • Familiarity with AV systems, network infrastructure troubleshooting, and strong Mac/Apple experience.
  • A proven track record in delivering outstanding customer service.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#IND #LI-CT2 #Onsite

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