End User Compute

WE ARE LOOKING FOR A END USER COMPUTE (EUC) INFRASTRUCTURE ENGINEER
About The Department/Role
The IT Department now executes a mixture of Azure Cloud and 3rd party outsourced IT services, in an entirely new and modern IT infrastructure that utilises the latest technologies. The IT function serves 900 staff in the National Church Institution co-located bodies and aims to adopt common solutions across the NCIs where practical. IT provides a broad range of customer focused IT services such as technical architecture and support, networks, change management, business analysis, project management, Training, Procurement, systems administration and applications hosting.

What You'll Be Doing
The purpose of this role is to support our Microsoft M365 platform, largely focused on the end user compute devices including desktops, laptops and mobile devices within agreed service levels and quality standards with minimal disruption to users; to work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and to provide informed technical advice to the National Church Institutions and all IT users.

Key Role Requirements

• Experience of Microsoft M365 Suite including Exchange, SharePoint, Teams and OneDrive.
• Experience if Microsoft's Defender Suite (Endpoint, 365, Identity, Cloud Apps).
• Experience of managing Microsoft licensing to ensure value for money.
• Excellent experience of supporting EUC devices including Windows and Mac endpoints; IOS and Android mobile devices; and Teams meeting room equipment.
• Experience of Intune for device deployment, updates and application packaging.
• Experience of Active Directory and Entra ID.
• Understanding of Microsoft Azure, including IaaS, PaaS, and networking.
• Understanding of Windows Server, SQL Server and IIS.
• Good knowledge of networking principals including TCP/IP, DNS, DHCP and firewalls.
• Experience in mitigating security incidents caused by malware, viruses and non-compliance with network security policies.
• In-depth knowledge and experience of working on or with a service desk day to day, providing advanced technical support in line with ITIL standards and following change control procedures.
• Excellent customer service skills, able to support the requirements of users across the organization including VIPs.
• Significant troubleshooting expertise and structured problem-solving skills.
• Experience in problem management, solving issues effectively, identifying ways to mitigate future repeated incidents and working with other IT colleagues to provide resolutions.
• Strong written and verbal communication skills, including writing end user guides and updating technical documentation.
• Printer management and troubleshooting.
• Experience of using PowerShell for administration and automation.

Attendance of 3-4 days a week in the office (Church House, 27 Great Smith Street, London, SW1P 3AZ) will be required.
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Please refer to the Job Description for more information about the role and person specification.
What We Offer
Your Salary

• A salary of £48,557 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

About National Church Institutions
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.