Claims Handler/Processor

Claims Handler at the IPC Group

The IPC Group, a prominent player in the building development and insurance repair sector, is expanding its team and is on the lookout for a dedicated and driven Claims Handler to help us continue to grow and succeed.

About Us: The IPC Group operates in building development and insurance repair works, on behalf of national insurance companies.

Position: Claims Handler

Location: Eastbourne, UK. In-person (required)

Hours: Monday - Friday, 9:00 am - 5:00 pm, with a 1/2-hour lunch break

Salary: £28,000 - £30,000 (depending on relevant experience)

Bonus Scheme: If probation is successful a performance bonus will be applied.

The ideal candidate will exhibit high standards, excellent communication skills, and the ability to take initiative and prioritise daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.

Responsibilities: As a Claims Handler at The IPC Group, your responsibilities will include, but are not limited to:

· Booking in works with operatives and arranging start dates and site visits.

· Communicating with insurers for updates on claims and informing policyholders.

· Managing material choices and ordering with our purchasing department.

· General administration tasks, including email writing, form completion, and maintaining spreadsheets.

· Customer and operative engagement to ensure smooth operations.

· Handling calls and emails from various stakeholders.

· Utilising insurance companies' systems and SharePoint for record-keeping.

· Compliance with GDPR and Data Protection.

Skills:

· Proficient in the use of I.T. especially able to competently use Microsoft Word, Excel, SharePoint & Outlook etc.

· Professional telephone manner, confident receiving and making telephone calls.

· Confident in dealing with customers as well as challenging customers.

· Ability to take initiative.

· Ability to work under pressure.

· Ability to multitask.

· Customer service skills.

· Positive attitude towards staff members, customers, and contractors.

· Teamwork- you will need to work closely with the management team, contractors, surveyors, and the rest of the admin team.

Experience:

Administrative: 2 years (preferred)

Insurance work: 1 year (preferred)

Previous experience using Symbility, CoreLogic, XactAnalysis would be an advantage.

Qualifications:

BSc in Business, Accounting, Economics, Management, Law, Psychology or Similar (required)

Why Join Us: At The IPC Group, we value diversity and inclusion. We believe that a diverse team brings unique perspectives, fostering innovation and better service to our customers. We are an equal opportunity employer, welcoming all applicants.

If you are ready for a challenging yet rewarding role in a thriving industry, apply now and become a key player in The IPC Group's continued success.

Please submit your resume detailing your relevant experience and why you'd be a great fit for this role.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• On-site parking
• Employee recognition bonus

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Eastbourne: reliably commute or plan to relocate before starting work (required)

Experience:

• insurance: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Administration or Insurance: 1 year (required)

Work Location: In person