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Hotel Reservations Agent

2 weeks ago

London, Greater London, United Kingdom Nobu Hotel London Portman Square Full time £25,000 - £40,000 per year

Closing date:
26/11/2025

The Role - As a Hotel Reservations Agent at Nobu Hotel London Portman Square, you'll be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel's offerings. With a focus on personalised service and attention to detail, you'll ensure every booking reflects Nobu's crafted approach to hospitality.

You will

  • Assist guests with reservations and booking enquiries
  • Provide attentive, genuine and friendly service that reflects Nobu standards
  • Understand all room types, availability and hotel services
  • Promote hotel facilities and upsell where appropriate
  • Use OPERA proficiently to manage guest bookings and preferences
  • Anticipate guest needs and offer personalised experiences and services
  • Strive for excellent guest reviews and satisfaction
  • Build relationships with repeat guests and recognise returning visitors
  • Support and train new team members, fostering a collaborative environment
  • Attend team briefings and contribute ideas for service improvement
  • Liaise effectively with all departments, especially Food & Beverage and Culinary
  • Ensure compliance with safety procedures and statutory standards
  • Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
  • Demonstrate a proactive, positive approach to work and guest care
  • Suggest improvements to enhance accuracy, efficiency and guest experience
  • Perform any other duties as required

What We're Looking For

You bring experience in reservations or guest services, ideally within a luxury hotel setting. You're confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you'll ensure every interaction is smooth, informative and tailored to each guest's needs.

Benefits of Joining Our Team

  • £1000 Refer a Friend Scheme
  • Two hotel-wide social events each year including our Employee Awards Night
  • Discounted overnight stays across Nobu properties worldwide
  • Discounted Pilates classes and wellness treatments
  • Opportunities to progress within our hotel and the wider Nobu portfolio
  • Innovative learning and development opportunities
  • Exciting wellness and volunteering initiatives
  • Up to 33 holiday days through length of service
  • Life Assurance Scheme
  • Cycle to Work Scheme
  • Discounts on all food and beverage
  • Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.