Reservations & Sales Agent

3 days ago

London, Greater London, United Kingdom The Sloane Club Full time £30,000 - £40,000 per year

We are looking for a motivated, enthusiastic Reservations Agent to join our fantastic Sloane Team This is an excellent opportunity for someone looking to start a new challenge where you will be supported in reaching your full potential. Ideally, you would have previous experience in a similar role with knowledge of hotel reservation systems and outstanding customer service skills.

We Offer

  • Competitive salary along with excellent benefits
  • Annual Partner events, including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
  • Discounts across the group for you, your friends and family, including stays in our hotels across the UK
  • Meals on duty
  • Long Service Awards
  • Earn up to £1000 for the "recommend a friend" scheme
  • Career training and development
  • Cycle-to-work scheme
  • Access to WageStream
  • Great company culture and motivating working environment

Key Job Responsibilities

  • Offer all guests the highest level of customer service to all guests in a timely manner
  • Knowledgeable about current promotions, rate plans, and procedures
  • Conduct daily handovers with the Reservations Manager and update on KPI progress
  • Ensure the no-show and late cancellations procedures are followed
  • Ensure commission invoices are received and presented to the Accounts department for payment in a timely manner
  • Understanding of different OTA booking engines
  • Implementation of correct rate positioning in each segment
  • Working alongside the Revenue Manager with the implementations of sales plans and conversion that drive measurable incremental occupancy, increase average rates and increase volume throughout The Sloane Estate
  • Coordinate all sales activity to maximise revenue from existing accounts at the national and international level

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