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Consultant

2 weeks ago

Glasgow, Glasgow City, United Kingdom Staffscanner Full time £45,000 - £55,000 per year

Purpose of the Role

The Consultant (360) plays a central role in driving regional success by managing both client

relationships and candidate placements.

This is a fully integrated commercial and delivery role responsible for the end-to-end recruitment cycle - from developing new client opportunities to sourcing and placing compliant candidates into short term placements.

Consultants operate as trusted regional partners, ensuring high-quality service delivery, account maintenance C growth and client satisfaction across their region.

They are the key connection point between clients, candidates and operations ensuring the

region meets its weekly hour and margin targets.

Key Responsibilities

Client Management & Relationship Building

  • Manage a defined portfolio of client accounts, ensuring delivery of care hours in line

with agreed service levels C coverage targets.

  • Build and maintain strong working relationships with key client contacts (service managers, administrators, unit managers).
  • Regularly visit client sites to strengthen partnerships and address any delivery or

service concerns.

  • Conduct quarterly business reviews with clients, highlighting performance metrics

and growth opportunities.

  • Ensure all client communication is timely, professional and solutions focused.

Business Development

  • Alongside the Regional Manager, identify and pursue new client opportunities within

the assigned region (private, local authority, or framework clients).

  • Generate and follow up on leadsthrough local clientsadvertising for staff,candidate or client referrals and proactive outreach.
  • Collaborate with the Regional Manager on pricing, proposals, and onboarding of new

clients.

  • Maintain accurate records of leads, opportunities, and conversion status in CRM.
  • Contribute to achieving regional growth targets and expanding total weekly hours

delivered.

Candidate Recruitment & Delivery

  • Work closely with the Resourcer to maintain a strong, ready-to-work candidate pool within the region, top this up as candidates exit the business.
  • Interview and match candidates effectively with client requirements to maximise fill

rates and service continuity.

  • Ensure all candidates are fully compliant prior to placement (PVG/DBS, right to work,

references, training).

  • Monitor candidate engagement and ensure a positive working experience throughout assignments, conducting regular check ins to maintain relationships.

Commercial & Performance Management

  • Manage weekly client opportunity and ensure maximum utilisation of available

workforce.

  • Maintain profitability by managing pricing in line with regional targets.
  • Track performance metrics (hours delivered, fill rates, cancellations, client satisfaction).
  • Contribute to achieving regional financial KPIs through consistent service delivery and upselling opportunities.
  • Maintain accurate and timely data in Staffscanner.

Collaboration & Teamwork

  • Work in partnership with the Resourcer to balance client demand and candidate

availability.

  • Collaborate with other Consultants within the region to share insights and best

practice.

  • Escalate client or candidate risks promptly to the Regional Manager.
  • Support regional initiatives and projects that improve client service, candidate recruitment efficiency or team operations.
  • Participate actively in team meetings, regional reviews and training sessions.

Skills, Experience & Attributes

Essential:

  • Experience in a recruitment, workforce, or service delivery environment (ideally care, health or regulated services).
  • Proven ability to manage clients and deliver against commercial and service KPIs.
  • Strong relationship-building and communication skills.
  • Confident managing high-volume workloads and competing priorities.
  • Commercial awareness — ability to manage margins, pricing, and profitability.
  • Proficiency in recruitment systems and CRM tools.
  • Excellent organisational and time management skills.

Desirable

  • Experience in healthcare or social care staffing.
  • Understanding of PVG/DBS and compliance processes.
  • Local market knowledge within assigned region.
  • Full driving licence for client visits.