Assessment Operations Team Leader

Job Description

Secondment (8-9 months), Full-time

Location: Hybrid, Sale Manchester

Reports to: Assessment Quality Assurance Manager

Salary: £29,000 - £30,000 DOE

Line management responsibilities: Yes

Overview

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here

We are seeking a quality-focused and proactive Assessment Operations Team Leader to support the Reasonable Adjustments and Special Considerations process, Gateway Reviews, and EPA administration. This role reports to the Assessment Operations Manager and is responsible for supporting a team of officers in a regulated, high-volume environment.

While Booking Coordinators report directly to the Manager, the Team Leader will provide support with bookings when required to ensure SLA targets are met.

This role requires a strong eye for detail, excellent communication skills, and a commitment to maintaining high standards across all operational processes.

Key Responsibilities

• Oversee the Reasonable Adjustment (RA) and Special Consideration (SC) process, ensuring requests are assessed and implemented with accuracy, sensitivity, and in line with compliance with regulatory standards, supporting fair and equitable access to assessment for all learners.
• Support daily data administration and system-related tasks, including ad hoc data exercises and engagement with our apprentice management system to ensure accuracy and operational efficiency.
• Ensure robust and accurate Gateway reviews are completed as part of the readiness process, verifying that all required evidence is in place before learners progress to assessment.
• Act as overflow support to the wider team to help meet SLA demands during peak periods.

Other Responsibilities

• Conduct audits of team outputs to ensure accuracy and compliance.
• Provide structured feedback and coaching to team members.
• Lead daily huddles to communicate priorities and foster team engagement.
• Conduct regular 1:1s to support performance and development.
• Deliver high quality training sessions to officers.
• Provide support to the wider Operational Services Pillar and the Head of Operational Services, as needed.

Key Requirements

• Proven experience in leading operational processes.
• Previous line management experience or team leader experience.
• The ability to give feedback, lead and inspire.
• Excellent organisational and problem-solving abilities.
• High attention to detail and commitment to quality.

Desirable Requirements

• Proven experience in managing complex operational processes in an education, training, or assessment environment.
• Strong understanding of assessment regulations, including RA/SC and Gateway processes.
• Previous experience in a similar role.

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:

• Detail-oriented: Able to manage complex processes with precision, ensuring accuracy and compliance across all pre-assessment activities.
• Process-driven: Comfortable owning and refining operational workflows, with a strong focus on efficiency, consistency, and continuous improvement.
• Learner-focused: Committed to delivering a high-quality experience for learners, particularly in ensuring fair access through Reasonable Adjustments and Special Considerations.
• Resilient and adaptable: Able to manage competing priorities, respond to operational pressures, and act as a point of escalation or overflow support when needed.
• Performance-focused: Comfortable managing performance, giving constructive feedback, and addressing issues directly to support continuous improvement and team development.

Key Benefits

• Training, Qualifications & Apprenticeships. Its what we do
• Company sick pay upon completion of probation.
• 25 days annual leave plus 8 days Bank Holiday (33 in total)
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
• An extra day off to celebrate your birthday
• Annual Loyalty Bonus
• Annual salary review
• Bupa Healthcare benefits
• Employee Assistance Programme (EAP)
• NEST pension
• Cycle to work scheme
• A positive and supportive working environment
• Comprehensive onboarding

• A workplace that supports a healthy work/life balance.

• We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.