Customer Service Advisor

22 hours ago

London SE LL, United Kingdom yourtribe Full time

CUSTOMER SERVICE:

  • Be a friendly face and the first point of contact for our students as they enter their home.
  • Get to know the students - Where and what do they study? What do they love? What would they like to see in the accommodation? What may they be struggling with? Relationship building is critical.
  • Respond to enquiries from our via email, telephone, face to face, in-house applications, and platforms such as WeChat and WhatsApp.
  • Engage in an upbeat and positive manner.
  • Support our students by keeping them informed via our various communication channels and ensure they are kept updated and informed with necessary information.
  • Support and signpost students to local/University lead wellbeing services and support.
    • Respond to student requests and complaints, and work with the Operations team to resolve issues promptly.

SALES AND MARKETING:

  • End-to-end pipeline management - from initial contact to check in date and beyond their stay.
  • Delivering a tailored approach to every potential booking based on the customer's preference.
  • Manage sales leads and follow up on enquiries in a timely and professional manner.
  • Maintain accurate and up-to-date records of sales and customer interactions via Hubspot.
  • Conduct tours of our properties, highlighting the features and amenities.
  • Assisting and promoting events with our students and outreach sales events with a focus on conversion tactics and upselling.
  • Assist with the planning and execution of marketing and promotional activities.
  • Help creating content for internal and external social media sites promoting YourTRIBE.
  • Prepare documentation and send out information for new tenants.

ADMINISTRATION:

  • Overall general administrative tasks for the site such as answering the phones, returning emails, produce written correspondence, printing and filing documents.
  • Liaising with partners and stakeholders of YourTRIBE.
  • Contribute to the delivery of all property KPIs including debt, sales, audits, and customer satisfaction surveys.
  • Ensure a high standard of property presentation, including reception and communal areas, show flats and customer rooms, taking steps to resolve any issues found.
  • Complete internal processes in relation to debt management.
  • Complete internal processes in relation to tenancy management.

SAFETY AND COMPLIANCE:

  • Conduct termly inspections of the property to identify maintenance and repair needs.
  • Organise and prioritise resident-reported maintenance requests promptly and efficiently in line with SLA's (Service Level Agreements) 3
  • Liaise with, provide access to, all contractors and tradespersons, highlighting any areas of concern to the Maintenance Team.
  • Assist the team in maintaining compliance with local building codes and health regulations.

EXPERIENCE AND KNOWLEDGE Essential:

  • Previous experience in a customer facing/administrative role.
  • Great teamworking and customer service skills
  • Ability to be proactive with strong problem-solving skills and initiative.
  • Highly organised with the ability to multi-task on a regular basis
  • Resilience and adaptability, as well as a great cultural diversity awareness.

Desirable:

  • Previous experience of working within the Purpose Built Student Accommodation sector.
  • Previous experience of working without supervision.
  • Intermediate skills in using MS Office and CRM software including:
  • HubSpot management
  • WhatsApp communications

  • WeChat communications

  • In-life app management

  • Content creation

Job Type: Full-time

Pay: £28,000.00 per year

Work Location: In person

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Service Advisor

    1 week ago

    Hillington G LL, United Kingdom Hiredonline Talent (BA) Full time £25,000 - £35,000 per year

    Customer Service Advisor - Hillington£13 an hourHours:2 months temp workMonday - Friday8am - 5pmThe role of Customer Service Advisor:Handle customer queries via phone, face-to-face interactions, and digital platforms.Manage customer cases through our system, ensuring smooth resolution.Oversee customer orders, maintaining communication throughout the...

  • Customer Service Advisors

    19 hours ago

    Wrexham LL DE, United Kingdom Fuse Logistics Limited Full time

    Customer Service Advisors – Flexible Hours | Fuse Logistics Ltd | WrexhamAt Fuse Logistics, we connect businesses, carriers, and customers to make deliveries simple and reliable. We are expanding and looking for professional, people-focused Customer Service Advisors.You'll handle customer and carrier queries, track deliveries, update records, and help keep...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    5 hours ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Advisor

    2 days ago

    London, United Kingdom WINNOVATION SERVICE LTD Full time

    As a rapidly growing company, we are looking for a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. If you are passionate about helping people and thrive in a fast-paced environment, this is the role for you! **Responsibilities**: - Assist customers with inquiries, complaints, and technical issues in a timely and professional...

  • Customer Service Advisor

    1 week ago

    London SE NU, United Kingdom phs Group Full time £26,000 - £42,000 per year

    Customer Services AdvisorMayflower Washrooms- WoolwichFull time 40 hours per week Monday – FridayWe are seeking a motivated and customer-focused individual to join our Customer Service Team at Mayflower Washroom Solutions Woolwich. As the first point of contact for our valued clients, you will provide product and service information, resolve queries, and...

  • Customer Advisor

    2 weeks ago

    London SE NB, United Kingdom Boots Full time £20,000 - £30,000 per year

    267102BRCustomer AdvisorLondon, WoolwichPermanentPart-timeJob DescriptionThe hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable...

  • Customer Service Advisor

    21 hours ago

    Liverpool L SE, United Kingdom Off Peak Limited Full time

    Location: On-SiteSchedule: Monday–Friday | Flexible HoursJob Type: Full Time & Part TimeExperience Level: Entry Level – No Experience RequiredTraining: Full Paid Training ProvidedAbout the RoleWe're recruiting Customer Service Advisors to join our on-site team in a fast-moving, customer-focused environment. This is an entry-level opportunity designed for...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom Residential Management Group Full time

    **Customer Service Advisor - Full Time Permanent - 37.5 hours** **Salary: £19,000 increasing to £19,500 after 6 month probation period and to £20,000 after 1 year service** **Monday - Friday **9am to 5.30pm** **Location: Westminster, London, SW1P 1AF (This role is fully office based)** RMG are an industry leader within the Property Management sector and...