Head of Delivery

12-month FTC with a possible extension

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people's lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Kellogg's, Emma Sleep, De Beers and more.

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core.
'We Strive
', '
Acting Together
', '
With Kindness
' are the values that guide us.

About the role

Why the job exists

• To ensure the successful delivery of client projects – with central focus on quality and financial health of all projects, as the agency continues to scale.
• To implement processes across the project management team and ensure they are followed and optimised where needed.
• This role includes oversight of projects as well as leading and developing the Project management team.

What the job covers

• Overseas, manages, and develops the Delivery Team of 6 (PM to PD).
• Oversees all project set-up & kick-offs, to ensure projects are off to a good start.
• Checks in regularly with projects (project managers, client leads, technical leads, product leads, whole teams, etc.) to unearth project issues early.
• Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further to the as appropriate.
• Proactively builds relationships with client stakeholders and is available to provide guidance, issue resolution and comfort during important or challenging project stages.
• Contributes to new business activities, particularly pitch development and pitch delivery.
• Reviews all Cost Estimates before they are sent to the client to ensure ways of working, scope, deliverables, timelines and dependencies are set up for success.
• Is a champion for the mindset of contemporary ways of working (e.g. user-centred design, being transparent, delivering value early and often, collaboration, learning mindset, incremental and iterative delivery, etc.).
• Supports efforts to optimise and document our ways of working.

Reporting and Communication Structure

• The Head of Delivery reporting into the Head of Operations.
• Performance and progression are reviewed together with the Head of Operations.
• The Head of Delivery will be in close communication with the Head of Operations, Head of Client Services, EMEA Finance Director, and Business Development Director.
• The Head of Delivery liaises with all Client Services and Delivery staff on project quality, timings, and financial health.

What you'll do

Business Development and Commercial Performance

• The Head of Delivery manages and leads the Delivery Team of 6, including career progression and process.
• Co-creates plans to improve skills, behaviours and mindset.
• Helps identify opportunities to grow and build on strengths. To do so, the Head of Delivery draws upon their commercial acumen and identifies opportunities to enhance margins and efficiency.
• Works alongside the Head of Client Services and the Talent Acquisition Team, and supports them with fee and contract negotiations for cost estimates, freelancer and supplier costs.
• Leads recruitment.

Leadership:

• Is the voice of the Delivery team, reporting to the Head of Operations.
• Ensures that the team is clear about the agency's strategic direction.
• Helps us balance the needs of the business, our clients, and our people, as together we translate our strategy into action.
• Collaborates effectively in delivering against critical metrics for our business.
• Enforces Project Management best practice.
• Acts as single point of contact for all project management and delivery processes and ensures they are followed across teams and projects.
• Reviews and continuously improves PM systems/processes to ensure consistency, efficiency, effectiveness, and scalability across the Delivery Team and thus the agency overall.

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we're committed to ensuring everyone's voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.