Regional Cleaning Manager

We are seeking a dynamic and experienced Regional Cleaning Manager to oversee operations across multiple locations within our organisation. This role involves strategic planning, team leadership, and ensuring the delivery of excellent customer service. The successful candidate will be responsible for driving business growth, maintaining high standards, and fostering strong relationships with clients and staff alike. A proactive approach, exceptional communication skills, and a solid background in management are essential for success in this position.

Main Purpose

Responsible for delivering high standards of cleanliness, hygiene, and presentation across a portfolio of premium commercial office sites. Oversee operational delivery, employee performance, client satisfaction, compliance, and cost control whilst driving continuous improvement across all contracts

Overview of Duties

Act as the focal point of contact between site teams, clients, and the central management team, ensuring consistent service quality and operational excellence.

Conduct regular site visits across the portfolio, demonstrating proactive problem solving and hands-on leadership.

Key Responsibilities

• Lead, manage, train, and motivate a dispersed team of approximately 30 cleaning staff across multiple sites
• Conduct regular inspections and audits to ensure standards of cleaning, hygiene, and presentation are maintained in line with contract specifications
• Ensure full compliance with health, safety, and environmental regulations (including COSHH, PPE, and risk assessments)
• Lead and manage a team of employees across the region, motivating and supporting them to deliver excellence
• Manage staff scheduling, shift patterns, and cover for absence, including providing hands-on operational support when required
• Act as the primary client contact for all cleaning services within your region, ensuring high levels of satisfaction and timely resolution of issues or feedback
• Monitor performance against KPIs and SLAs (e.g. quality scores, attendance, response times, and budget performance)
• Manage budgets and control expenditure on materials, equipment, and consumables to achieve best value
• Identify and implement service improvements and efficiencies, including new cleaning methods, technologies, and products in conjunction with the Regional Facilities Managers and Head of QSHE
• Working collaboratively with the National Performance Manager to identify enhancements in service provision across the cleaning spectrum and portfolio
• Liaise with procurement and senior management regarding suppliers, contracts, and operational requirements
• Recruit, onboard, and manage cleaning personnel, conducting appraisals, coaching, and formal employee relations processes as required
• Support broader FM operations and contribute to business development initiatives across the region

Our Values

Professionalism | We seek to outperform expectations with individuals able to express themselves whilst always upholding the highest professional standards

Ownership | Every asset, problem or opportunity is treated as though it is our own. The group delivers all real estate services in house and never outsources responsibility or blame

Entrepreneurialism | We challenge convention constantly encouraging imaginative solutions and rigorous debate in pursuit of better performance. Everyone is empowered to make decisions

Meritocracy | Results, hard work and good ideas trump age, experience, and meaningless job titles. We have built a diverse team where everyone encouraged to work collaboratively to reach their full potential

Action This Day | We never put off anything until tomorrow that can be done today

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

• Company pension

Work Location: In person