Sales Support Coordinator

Company Overview

Founded in the 1960s by Terry Mallaghan as a civil engineering firm, Mallaghan has grown—through decades of innovation, craftsmanship, and customer focus—into one of the world's leading manufacturers of Ground Support Equipment (GSE).

Today, we design and build a wide range of specialist equipment, from hi-lifts and aircraft maintenance platform lifts to passenger stairs and deicers, all tailored to support the operations of our global aviation partners.

With our headquarters in Dungannon, Northern Ireland, and a state-of-the-art manufacturing facility in Newnan, Georgia, Mallaghan is home to over 500 talented employees. Under the leadership of Ronan and Niall Mallaghan, we remain committed to investing in our people, our products, and the future of the aviation industry—delivering innovative, sustainable GSE solutions for airlines, airports, and handling agents worldwide.

Overview & Purpose of the Role

As a key member of our commercial team, you'll play a vital role in driving our growth. You'll partner closely with our Sales, Marketing, and Product Development teams to deliver high-quality support, streamline operations, and help bring new ideas to life. This is a great opportunity for someone who enjoys collaboration, loves solving problems, and wants to make a real impact across multiple functions.

Job Description

Main Duties and Responsibilities

• Supporting the overall Sales, Product Development & Marketing functions.
• Prospect regions and inactive customers to create interest and opportunities for Mallaghan products.
• Coordinate with Sales team when opportunities are identified and support handover.
• Assist in large scope product RFP & RFQ's.
• Assist with organising customer factory visits (Hotels, lunches, airport transfers etc.)
• Assist marketing team in organizing shows.
• Assist with Market Analysis projects & Customer Satisfaction Surveys
• Build effective working relationships with all other functions at the site and support daily operations.
• Assist with any other administration duties as required by your manager.
• Any other duties required by Leadership to suit business needs.
• You will ensure that all works carried comply with the ISO 9001 Quality management procedures.

Your profile:

Essential

• Strong work ethic & ability to produce high quality work to a deadline.
• Attention to detail & meticulous approach to processes & documentation.
• Strong passion for engineering and innovation.
• Excellent interpersonal skills.
• Ability to communicate and build effective relationships with customers and internal departments.
• Strong IT and Administration skills, including MS Outlook, Word, PowerPoint and Excel.
• Excellent communication skills, both oral and written.
• Strong planning and problem solving skills.
• Ability to be both Pragmatic and Diligent with all general duties.
• Self-motivated with ability to use initiative.

Desirable

• Experience of working in a Sales/Aftersales team environment.
• Experience in a customer facing/interacting role.
• Experience with IT platforms such as Salesforce & Sharepoint.
• Knowledge of all, or large variety of Mallaghan equipment, from either Engineering, Production or Servicing perspectives

In return we offer:

Benefits

• Health Cash Plan
• Health Insurance
• Pension
• Life Assurance
• Discounted High Street, Gym Membership and Insurance
• Long Service Awards
• Social Events
• Cycle to Work and Tech Scheme

If you are passionate about supporting sales teams and thrive in a dynamic environment, we invite you to bring your expertise to Mallaghan Engineering. Apply now to start your journey with us keeping the world moving

Job Type: Full-time

Work Location: In person