Medical Secretary

An opportunity has arisen for an enthusiastic and motivated Medical Secretary to join our dedicated multi-disciplinary team to provide a wide range of professional and first-rate business support services to our patients and our clinicians. We pride ourselves in encouraging special interests and personal development. Remuneration is highly competitive, depending on experience. The candidate will work 18 hours per week covering Wednesday, Thursday & Friday with daily hours to be discussed.

Duties can include, but are not limited to, typing letters, processing information (electronic and hard copy) in a timely manner, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

You'll be a touch typist, computer-literate and target-driven with a strong team ethic.

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels e.g reception:

We use EMIS and Docman and the ideal candidate will have at least 1 year GP medical secretary experience with EMIS.

1. Typing letters, reports and associated documentation as required

2. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

3. Manage all enquires (telephone, email, online) in an effective manner

4. Maintain an accurate referrals database

5. Process patient deductions

6. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records

7. Input data into patients' healthcare records as necessary

8. Process referrals using the electronic referral system (ERS)

9. Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms

10. Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately

11. Manage all administrative queries as necessary

12. Carry out system searches as requested

13. Maintain a clean, tidy, effective working area at all times

14. Support all clinical staff with general administrative tasks as requestedAn opportunity has arisen for an enthusiastic and motivated Medical Secretary to join our dedicated multi-disciplinary team to provide a wide range of professional and first-rate business support services to our patients and our clinicians. We pride ourselves in encouraging special interests and personal development. Remuneration is highly competitive, depending on experience.

Duties can include, but are not limited to, typing letters, processing information (electronic and hard copy) in a timely manner, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

You'll be a touch typist, computer-literate and target-driven with a strong team ethic.

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Typing letters, reports and associated documentation as required

2. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

3. Manage all enquires (telephone, email, online) in an effective manner

4. Maintain an accurate referrals database

5. Process patient deductions

6. Process calling letters as requested

7. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records

8. Input data into patients' healthcare records as necessary

9. Process referrals using the electronic referral system (ERS)

10. Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms

11. Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately

12. Manage all administrative queries as necessary

13. Carry out system searches as requested

14. Maintain a clean, tidy, effective working area at all times

15. Support all clinical staff with general administrative tasks as requestedDuties

16. Greet and check-in patients, ensuring a positive and welcoming experience
17. Schedule and confirm patient appointments, coordinating with healthcare providers and staff
18. Maintain patient records, ensuring accuracy and confidentiality
19. Answer phone calls, respond to inquiries, and provide information to patients and visitors
20. Assist with insurance verification and billing processes
21. Coordinate referrals to other healthcare providers or specialists
22. Manage medical office supplies and inventory
23. Perform general administrative tasks such as filing, faxing, and scanning documents

Skills

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Excellent communication skills, both verbal and written

- Proficient in using office software such as Microsoft Office Suite (Word, Excel, Outlook)

- Attention to detail and accuracy in data entry and record keeping

- Ability to maintain confidentiality of sensitive information

- Knowledge of medical terminology and procedures is a plus

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the healthcare facility.

Job Types: Part-time, Permanent

Pay: From £12.50 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount

Experience:

• Medical Secretary: 1 year (required)

Work Location: In person