Client Success Associate

Client Success Associate, Disputes
Discover Mintz Group
At Mintz Group, we specialize in uncovering the truth. For over 30 years, we have provided top-tier investigative services to help our clients make informed decisions, mitigate risks, and seize opportunities. Our services span executive due diligence, transaction due diligence, and litigation support for dispute resolution, conducted by a dedicated team of over 250 investigators across 12 offices worldwide.

Why Join Us?

• Global Impact: Work with a firm that conducts over 10,000 investigations annually in more than 130 countries, making a significant impact on a global scale.
• Expert Team: Join a team of professionals who are leaders in their field, bringing together diverse expertise across industries.
• Growth Opportunities: Be part of a dynamic environment that offers continuous learning and career advancement opportunities.
• Innovative Culture: Thrive in a culture that encourages innovation, excellence, and collaboration, ensuring that we stay ahead in the industry.

Be part of a firm that is dedicated to delivering factual, reliable, and actionable intelligence, contributing to the success and security of our clients.

What's This Role About
The
Client Success Associate, Disputes
supports Mintz Group's Disputes practice by providing critical administrative, coordination, and client engagement support throughout the project lifecycle. This role ensures that Disputes cases are initiated, documented, and tracked with consistency and accuracy while supporting proposals, conflict checks, and retainer processes. Working closely with case managers, legal professionals, and operations staff, the associate plays a key role in sustaining case flow, managing documentation, and facilitating communication between internal teams and clients.

Key Responsibilities
Case Opening and Documentation Management

• Open new matters in accordance with Disputes practice protocols.
• Conduct conflict checks in collaboration with legal and compliance teams.
• Prepare and issue engagement letters and related documentation.
• Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot).

Proposal and Retainer Management

• Track incoming Requests for Proposals (RFPs) and assist with proposal submissions.
• Prepare, send, and follow up on proposals using approved firm templates.
• Assist in structuring, issuing, and managing retainer agreements.
• Monitor proposal status and timelines, including follow-up with clients and internal stakeholders.

Client Communication and Support

• Draft and format client-facing documents using approved templates.
• Manage routine client correspondence and follow-up under supervision of Disputes leadership.
• Ensure all communications reflect firm standards of tone, clarity, and professionalism.

Cross-Team Coordination and Workflow Support

• Coordinate with investigators, researchers, and legal team members to support timely case progress.
• Maintain up-to-date project records and timelines in proprietary databases.
• Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps.
• Participate in case tracking, scheduling, and administrative reporting.

What Makes You a Great Fix

• E xperience: 1–2 years of administrative, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization.
• Case and Client Administration: Familiarity with conflict check processes, legal engagement documentation, and client proposals.
• Technical Skills: Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools.
• Communication: Strong written communication skills with attention to professional tone, formatting, and client-facing presentation.
• Organization: Exceptional attention to detail and ability to manage administrative workflows and meet deadlines.
• Collaboration: Demonstrates strong coordination skills, working effectively across teams to support smooth case progression.
• Adaptability: Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases.
• Education: Undergraduate degree required. Multilingual candidates are encouraged to apply.

Ready to Join Us
You will thrive in this role if you enjoy working in a fast-paced, client-focused environment where accuracy, coordination, and proactive communication are key. This role combines case management, documentation, and administrative precision to support high-impact disputes and litigation matters.

This role involves a hybrid work setup candidates are required to work in London.

Why You'll Love Working With Us
We offer competitive benefits in both the US and UK, including comprehensive medical coverage, parental leave and a generous PTO policy to support your well-being.

*Our Commitments as an Employer*
Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law.

Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.