Senior Content Design Manager

3 days ago

London, Greater London, United Kingdom Merlin Entertainments Full time

Location:
London, Arbor

Hours:
37.5 hours per week

Contract Type:
Permanent, salaried

The
Senior Content Design Manager
leads the creative development, design direction, and visual execution of world-class content across Merlin Entertainments' global portfolio. This role manages all content design in the business (outside of ATL Communications), ensuring every asset, attraction, and guest-facing environment reflects brand authenticity, creative excellence, and operational feasibility.

You will lead a network of internal designers, external agencies, production partners, and IP stakeholders to deliver high-impact content that elevates the guest experience and supports strategic business goals. Your work will cover Marketing content—including Brand, Social Media, CRM, SEO, E-commerce (web/app), and PR—as well as design needs from Attraction Operations and Corporate/Internal Communications teams.

This role ensures all design outputs are on-brand and delivered to a consistently high standard. You will work closely with the Senior Content Operations Manager, who focuses on content operations and delivery, with both roles reporting into the VP Global Content.

Qualifications & Experience

  • 7+ years' experience managing creative content design, development, and direction, ideally in entertainment, theme parks, or media.
  • Bachelor's degree in Design, Creative Arts, Media Production, Marketing, Communications, or related field.
  • Proven track record delivering concept-to-delivery design in branded and/or IP-driven environments.
  • Experience managing multiple projects, teams, agencies, and production partners across geographies.
  • Skilled in budget management, cost planning, and project timelines.
  • Passionate, innovative, and globally minded, with the ability to balance high-volume and strategic content while delivering excellence.

Benefits

  • A competitive annual salary
  • 33 days holiday (includes bank holidays)
  • 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

Pay Range
Competitive

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