Helpdesk Coordinator

Company Description

Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Job Description

To actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers. To support the Fleet admin function with calls and queries regarding any fleet issues.

This is a fixed term contract until February 2026

Working hours: 4 on 4 off ,

Salary: £26,010 per annum pro rata

Key Duties of a Helpdesk Coordinator:

• To determine required response level to breakdown calls and reported defects.
• Respond to Driverline calls within expected timescales.
• To ensure that suppliers work efficiently and cost effectively.
• Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
• Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System.
• To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
• To update Fleet System with breakdowns, defects and purchase orders.
• Keep up to date with news items and process updates as detailed on the ESL Intranet system
• Complete CF062's – incident escalation forms.
• Ensure defects are closed on internal system.
• Any other CAM related work..

Qualifications

• Experience in a similar role and environment.
• Competency MS Packages - Excel, Word and Outlook etc.
• Good level of numeracy and literacy.
• Attention to detail and a high level of accuracy with a keen eye for detail.
• Commitment and motivated, with sound problem solving skills to drive improvement in performance.
• Able to use own initiative.
• Good interpersonal skills and capable of operating as part of a team.
• Ability to work with limited supervision within fixed guidelines.
• Confident in dealing with people at all levels.

Additional Information

As part of our drive to makeCulina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 24 days plus the bank holidays pro rata.
• Pension scheme - 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam