Senior Lettings Negotiator

Job Title: Senior Lettings Negotiator

Reports To: Lettings & Hotel Manager

Job Type: Full-Time | On-site (in accordance with company policy)

Job Overview

We are looking for a highly experienced and motivated Senior Lettings Negotiator to take a key role in our lettings department. This role is ideal for someone ready to step up into a leadership position while continuing to lead from the front in terms of deal performance, client management, and compliance.

You'll not only handle high-value lets and key clients but also support junior negotiators, help shape team performance, and act as a trusted advisor to landlords. Strong market knowledge, a polished approach, and a commercial mindset are essential.

A. Lettings & Negotiation

• Register and qualify prospective tenants; understand their needs and match them to suitable properties.
• Conduct property viewings and provide detailed information about available properties.
• Negotiate offers between tenants and landlords to secure successful lets.
• Generate new tenancy applications and progress deals through referencing to tenancy agreement signing.
• Manage high-value or complex lettings from enquiry to completion.
• Take responsibility for top-tier landlord portfolios and VIP clients.
• Provide valuation support and assist with pricing strategies and marketing advice.

B. Leadership & Mentorship

• Support and guide junior negotiators, helping them with difficult negotiations, paperwork, or compliance issues.
• Lead by example in achieving and exceeding lettings targets.
• Assist the Lettings Manager with onboarding and training new staff.

C. Administration & Compliance

• Ensure all necessary checks are completed, including Right to Rent, ID verification, and references.
• Update and maintain property listings and applicant databases.
• Support the enforcement of compliance standards across the team.

D. External Relations & Community Engagement

• Build strong relationships with tenants and landlords to encourage repeat business and referrals.
• Handle incoming queries from applicants, tenants, and landlords professionally and efficiently.
• Provide regular feedback to landlords on property marketing and viewings.

E. Business Development & Targets

• Work to agreed personal and team targets (e.g. viewings, lets agreed, conversions).
• Assist in canvassing and promoting new properties for let.
• Stay up-to-date with local rental market trends and competitor activity.
• Monitor local market conditions and identify trends, opportunities, or challenges.
• Support business development initiatives, including canvassing and landlord outreach.
• Provide feedback to management on operational efficiency, customer experience, and team performance.

F. Governance & Professional Development

• Work within company policies, government regulations and legislation.
• Stay up to date with industry regulations and best practices.
• Participate in relevant training and professional development opportunities.

G. Well-being

• Foster strong relationships with tenants and guests to ensure a high level of satisfaction.
• Promote a supportive and inclusive workplace culture.

Qualifications & Experience

• Minimum 2 years' experience in residential lettings, with a proven track record of performance.
• Excellent negotiation, sales, and relationship-building skills.
• Strong understanding of tenancy legislation and lettings procedures.
• Confident mentoring or supporting junior team members.
• Full UK driving license (essential).
• Familiarity with property software systems (Arthur, Alto, Reapit, etc.).
• ARLA Property mark qualification (desirable, or willingness to study).

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

• Company pension

Application question(s):

• Do you have a Level 3 Award in Residential Letting and Property Management

Education:

• Master's (preferred)

Work Location: In person