Support Services Supervisor

Support Services Supervisor

Location: The British Home

Salary: £15

Hours per Week: 40 5 days over 7

About the Role

White Oaks, part of Compass Group, is looking for a proactive and dedicated Housekeeping & Catering Supervisor to lead our friendly and professional team. In this role, you'll ensure that our residents enjoy a clean, safe, and welcoming environment, and that our catering service runs smoothly every day. This is a hands-on leadership position where your attention to detail, organisational skills, and passion for quality service will make a real difference.

Key Responsibilities

• Supervise, support, and train the housekeeping and catering team to deliver high-quality services.
• Ensure all staff arrive on time, maintain professional appearance, and follow uniform and grooming standards.
• Inspect, monitor, and record housekeeping and catering standards, taking action as needed to maintain Health & Safety, Food Hygiene, and company standards.
• Manage stock, ensuring items are controlled and used efficiently in line with budget targets.
• Plan and produce staff rotas, monitoring attendance via OurTime, to ensure effective coverage.
• Follow sickness and absence procedures and maintain accurate records.
• Build and maintain a motivated, customer-focused team that handles feedback and complaints professionally.
• Maintain hygiene records, monitor temperatures, and report maintenance issues promptly.
• Deliver and record staff training, including Induction, Fire Safety, Health & Safety, Hygiene, and Skills development.
• Promote strong communication and positive relationships across the team, other departments, residents, and visitors.
• Manage security processes and provide operational reports as required.
• Carry out any reasonable duties requested by the Service Manager.

About You

We are looking for someone who:

• Has previous supervisory experience in housekeeping, catering, or hospitality, ideally in a care setting.
• Demonstrates strong leadership, communication, and organisational skills.
• Understands and complies with Health & Safety, COSHH, and Food Hygiene standards.
• Is proactive, reliable, and passionate about maintaining high standards of cleanliness and service.
• Leads by example and motivates their team to deliver excellent service.

What We Offer

• A supportive, inclusive, and professional working environment.
• Ongoing training and professional development opportunities.
• Access to Compass Group employee benefits and wellbeing programmes.
• The chance to make a real difference in the lives of residents every day.

Additional Information

All team members at White Oaks are expected to:

• Follow Compass Group and site-specific policies and procedures.
• Complete mandatory e-learning and training.
• Treat residents, colleagues, and visitors with respect and dignity.
• Maintain confidentiality and actively support equality, diversity, and inclusion.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2710/ / /STC #White Oaks

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength