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Billing & Operations Director

2 weeks ago

UK Leicester Spinneyside, United Kingdom Centrica Full time £60,000 - £80,000 per year

Join us, be part of more. 

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 

Billing & Operations Director

Hybrid / Leicester

An exciting opportunity to come and join us as Billing & Operations Director to oversee the execution of non-domestic energy Billing to the value of c £4.5bn. Reporting into the Chief Operating Officer, the role will ensure compliant Billing of non-domestic energy invoices, ensuring risks are mitigated through a proactive, rigorous and effective governance.  

This pivotal role will oversee back office functions such as Move journey, Renewals, Settlements, Continuous Improvement and workflow management.

​Key responsibilities

  • Lead the end-to-end billing process, ensuring accurate and timely invoicing across all customer segments

  • Drive transformation initiatives to improve billing efficiency, back office, and customer experience

  • Represent the Billing function at senior leadership forums, influencing commercial and operational strategy

  • Lead Operations functions to minimize cost and maximize margin, including outsourcing partners

  • Collaborate with Commercial, Finance, Customer Operations, Collections and Technology teams to align billing with broader business goals

  • Monitor billing performance metrics and report insights to drive strategic decisions

  • Champion continuous improvement and lessons-learned initiatives across

What we're looking for

  • Extensive Energy sector experience

  • Previous experience in billing

  • Extensive knowledge of the supply licence conditions and regulatory frameworks

  • Senior leadership experience

This role is Hybrid but there will be an expectation to travel to our offices as and when required. Ideal location would be commuting distance to Leicester.

Why should you apply?   
  
We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.  
  

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.


Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.