Onsite Operative

4 days ago


Manchester, United Kingdom Canon Full time £18,000 - £23,969 per year

The Onsite Operative serves as a key frontline representative, ensuring the optimal performance and reliability of Canon devices across customer premises mainly in Blackpool. Operating in a field-based capacity and reporting directly to the Client Services Manager, this role combines technical responsiveness with customer-focused service delivery. The operative is responsible for conducting first-line triage—quickly diagnosing and resolving basic device issues or escalating them appropriately to technical support teams. They proactively manage consumable replenishment, ensuring that toner, paper, and other essential supplies are consistently available to prevent downtime. In addition, the role involves monitoring automated alerts and notifications, enabling swift action to maintain device functionality and service continuity.

Beyond technical duties, the Onsite Operative plays a crucial role in maintaining the professional appearance of all devices, contributing to a clean and efficient working environment. They act as a visible and approachable point of contact for end users, providing guidance, basic training, and support where needed. By managing stock levels across multiple customer sites and liaising with internal teams and client stakeholders, the operative helps uphold service standards and contributes to high levels of customer satisfaction.

Canon Core Behaviours

  • Drive for results
  • Focus on the Customer
  • Take ownership and accountability
  • Act as a team player
  • Shows courage and conviction
  • People orientated
  • Caring for self and others

Further Information:

Salary: up to £23,969 dependent on experience

  • Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

  • Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.

  • Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.

  • Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.

  • Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.

  • Employee discount – Up to 38% off products from our Canon store.

  • Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

Additional: To support our planet and people and reduce the carbon emissions across our Service organisation, we are currently transitioning our engineer fleet to EV. Our company car fleet is a mixture of EV or Hybrid vehicles.

  • Respond promptly to machine alerts and perform initial diagnostics or escalate issues.
  • Monitor and replenish consumables such as toner, paper, and fusers.
  • Conduct regular maintenance checks and ensure devices are clean and operational.
  • Interface with customer FM and IT teams, providing user training and support.
  • Manage stock levels across sites to prevent shortages or overstocking.
  • Support initiatives to reduce paper usage and improve operational efficiency.


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