Senior Product Manager, KYC

Join the Web3 revolution at Ramp Network A few words about us At Ramp Network, we provide a powerful fiat crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.   Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.   From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you're looking to accelerate your career, grow at pace, and have a meaningful impact, you'll find a home at Ramp Network. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.    Who We AreRamp Network is a global payments company making on-chain money movement as simple as using the internet.We started by solving one of crypto's hardest problems, enabling people to buy and sell crypto easily and compliantly, and have grown into a leading on- and off-ramp provider, powering hundreds of partners across fintech, Web3, and payments.Ramp is now entering its next chapter: evolving from infrastructure into a consumer-first payments platform built around stablecoins, wallets, and everyday money movement, without compromising on trust, security, or regulatory excellence.We operate across multiple regions and regulatory regimes, work closely with banks and regulators worldwide, and have raised $120m+ from leading investors to build long-term, compliant products at global scale.We're a product-driven, highly collaborative team focused on building things that last, and raising the bar for how regulated fintech should work.Why This Role MattersKYC is not just the front door to Ramp, it is the foundation of trust, safety, and regulatory integrity across the product.Decisions about who can access Ramp, what they're allowed to do, and when additional checks apply directly affect customer trust, regulatory standing, financial risk, and our ability to scale. Done poorly, KYC creates friction and exposure. Done well, it becomes a quiet enabler of growth, protecting the business while feeling simple and fair to users.In this role, you'll operate at the intersection of Product, Compliance, Risk, Engineering, and Operations, owning the full lifecycle of customer eligibility, from onboarding through ongoing due diligence, reviews, and escalations, across multiple markets and regulatory regimes.You won't just be implementing checks.You'll be designing the system that determines who we trust and how that trust evolves as Ramp scales globally.What You'll LeadAs Senior Product Manager for KYC Experience & Compliance, you'll own strategy, execution, and outcomes for one of Ramp's most business-critical surfaces:Own the end-to-end KYC and onboarding experience across web and app, balancing conversion, trust, and regulatory rigorDesign and evolve compliant-by-default user journeys that feel simple, transparent, and humanTranslate complex regulatory requirements (MiCA/CASP, AML, Travel Rule, sanctions, source of funds/wealth) into clear product requirementsPartner closely with Compliance, Risk, Legal, and MLROs to align on interpretation, controls, and escalation pathsOwn integrations and performance of KYC vendors (e.g. identity verification, fraud, name screening)Lead experimentation to reduce drop-off and time-to-verification without increasing risk exposureDefine metrics for KYC quality and efficiency (conversion, false positives, review times, complaints)Build scalable patterns for ongoing due diligence, account reviews, and regulatory change managementAct as the product owner for compliance-related customer experiences, including edge cases and exceptionsOwn customer and regulatory risk surfaces related to identity, access, and permitted actions, while partnering with Payments on transaction-level controlsAct as the primary product counterpart during regulatory reviews, audits, and incidents related to onboarding, AML, and user eligibility What We're Looking ForYou're a strong, pragmatic Senior Product Manager with experience operating in regulated environments, motivated by turning regulatory and operational constraints into clear, scalable, and customer-centric product experiences, and ready to grow into a lead role within 1–2 years. Must-Haves5+ years of product management experience, ideally in fintech, payments, or regulated consumer productsDirect experience owning KYC, onboarding, or compliance-heavy product flowsStrong ability to translate regulation into product requirements without gold-plating or over-engineeringExperience working cross-functionally with Compliance, Risk, Legal, and EngineeringData-driven mindset, comfortable using funnels, cohorts, and experiments to improve outcomesClear communicator who can align stakeholders with very different incentivesComfort operating in ambiguous, high-stakes environmentsNice-to-HavesExperience with crypto, wallets, or on/off-ramp productsFamiliarity with MiCA / CASP, FCA, or US MSB frameworksExperience managing third-party KYC / fraud vendorsBackground in consumer UX for complex or sensitive flowsExperience in fast-moving fintech environments, balancing speed with regulatory disciplineWhy Join RampOwn one of the most critical product surfaces in a global payments companyRedefine how KYC should feel in modern fintechWork closely with senior compliance and product leadershipOperate at global scale, across markets and regulatory regimesBuild systems that will power future products (wallets, cards, merchant payments)Make real impact on trust, safety, and growth — not just featuresWhat's in it for you? Competitive salary80-95,000 GBP base plus equity Health and wellbeingPrivate medical care packageDedicated time off for yearly health check-ups Development and growthSelf-development and conference budgetInternal workshops and activities supporting growth and mental health Great working environmentModern and comfy office in LondonFlexible hybrid working or remote workingThe best laptops and kit to work onInternal Tech meetups on-site and onlineTeam socials funded by us Our CultureWe are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.Our culture has been founder-driven from the start, it is defined by our shared values and behaviours, which are distinctly Ramp Network and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will winCheck out this short video to learn more about Life working at Ramp Network.Also check out our latest video from our 'Behind the Curtain' Series. Diversity and Inclusivity StatementAt Ramp Network, inclusivity and equality are core to our mission, and we strive to embed these values in every aspect of our operations. We believe that a diverse and inclusive workplace fosters innovation, collaboration, and success.One of our core values, Radically Inclusive, is enacted daily. We create a space of belonging and support, fostering a tightly-knit team that embraces diversity in all its forms. Being different isn't just welcomed; it unites us and gives us our edge. We give space for all peculiarities, nerdiness, and quirkinessWe are proud of the progress we have made as a fast-growing start-up, but we recognize that our journey is ongoing. We look forward to evolving our diversity, equity, and inclusion practices further in 2025 and beyond, creating a workplace where everyone can thrive.Get familiar with the Ramp Network Privacy Policy to understand how we will process your data.