South West Police Hosting Manager

Job Req ID: 52297

Posting Date: 29/10/2025

Function: Service

Location: Exeter/Dorset

Salary: Competitive + excellent benefits

Why this job matters
As South West Police Hosting Manager, you'll play a vital role in supporting complex infrastructure support across the entire Devon & Cornwall Police and Dorset Police estate, ensuring service excellence for critical public sector clients. By building strong relationships and delivering to high expectations, you'll help maintain trust and long-term partnerships. Your work directly supports BT's position as a leading provider by enabling the smooth introduction of new products and services that meet evolving customer needs.

Please note you must either hold or be eligible for NPPV 3 for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What You'll Be Doing

• Delivering high-quality service to customers in line with contractual obligations, ensuring timely resolution of incidents, service requests, changes, and problems.
• Validating Service Designs and product specifications to confirm they can be delivered by Managed Services in a scalable, robust, and cost-effective way.
• Collaborating with Service Delivery and Transition Managers to ensure new business and service designs are implemented right first time.
• Leading and managing a service operation team, and supporting the 24/7 shift team - maintaining strong engagement and ensuring consistent, high-level service delivery.
• Owning team development and training plans, eliminating single points of failure and ensuring continuous coverage and capability across all key activities.

The Skills You'll Need
Troubleshooting

Data Center Infrastructure

Cloud Computing

IT Infrastructure

Decision Making

Growth Mindset

What We'd Like To See On Your CV

• Demonstrated experience in customer relationship and stakeholder management, with the ability to influence senior internal and external stakeholders and represent services confidently during incidents, reviews, and changes.
• Strong technical and analytical skills, including the ability to assess and triage complex issues, support resolution implementation, and apply logical thinking in high-pressure environments.
• Proven leadership and communication skills, capable of setting clear strategic direction, aligning teams, and motivating them to deliver against shared goals.
• Solid understanding of business performance drivers and ITIL4 practices, with experience owning and managing ITIL processes, including training, compliance monitoring, and reporting.
• A flexible and adaptable approach to change, with a strong sense of accountability, integrity, and the ability to make well-evaluated decisions in dynamic environments.

Benefits
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100's of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.