Front of House Volunteer Role

1 day ago

Birmingham, Birmingham, United Kingdom MENCAP Full time
Who are Midland Mencap?

Midland Mencap is a charity which works and campaigns for accessible and inclusive services and a better quality of life for everyone with experience of learning disabilities and additional needs. Volunteering with Midland Mencap is your opportunity to do something really positive, to have a great time, and help us achieve our vision.

Purpose of the role?

Our Weoley Castle Community Centre is a thriving and busy hub where adults with learning disabilities, carers, professionals and the local community access a variety of services.

We are looking for volunteers who would like to help us maintain a safe and welcoming environment for visitors at the community centre

What would I be doing?
  • Occupying the reception area to welcome visitors to the centre – including managing the front door
  • Greeting visitors in a friendly manner and ensuring they sign in
  • Receiving any deliveries safely and notifying the correct person
  • Answering the telephone during busy periods and taking messages
  • Maintaining an attractive, welcoming and tidy reception area
  • Assisting people with disabilities to access information about upcoming events
  • During quiet periods, helping with general building tidying tasks
What do I need?
To be a volunteer you need to have
  • Ability to volunteer independently whilst staff members may be busy
  • Confidence to answer the door and permit visitors in a vigilant manner
  • Being approachable and friendly, building a rapport with visitors
  • Good communication skills
  • Accepting of others who might be different to you and the ability to work as part of a diverse team
  • A willingness to learn and work within guidelines set out by Midland Mencap
  • Honesty, integrity and trustworthy
  • Good time management skills, reliability

  • Aged 18+

  • An enhanced DBS check will be required by all successful applicants.

When and where do you need me?

Our community centre is open Monday – Friday 9.30am – 3.30pm

We also host various events throughout the year

Choose the days suit you.

We are looking for volunteers to ideally attend at least once a week.

Weoley Castle Community Centre, Bottetourt Rd, Birmingham B29 5TE

What's in it for me?
As one of our valued volunteers, Midland Mencap will offer you:
  • The opportunity to make a difference to the lives of people with learning disabilities
  • Any training and development that is needed
  • The chance to develop your skills and gain experience
  • The opportunity to meet new people and be part of a diverse team
  • Support within your role
  • Any out-of-pocket travel expenses
  • Lots of appreciation for your amazing contribution
  • Positive wellbeing from doing something great
  • Improve career opportunities by adding your volunteer role to a CV
What to do if you're interested?

For more information or an informal chat, call and speak to someone about how volunteering could work for you.

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