Audio Visual Service Desk Engineer

2 days ago

Bolton, Bolton, United Kingdom Hamilton Barnes 🌳 Full time £22,000 - £30,000 per year

Audio Visual Service Desk Engineer (Graduate / Junior Level)

Role & What's in it for the applicant and why would they apply?:

This is a rare opportunity to break into the AV industry **without needing prior experience**.

You'll be joining a growing AV and technology services business that is heavily investing in its **managed services offering**. Initially, this role blends customer support with technical exposure, but within 12 months it becomes a **fully technical AV support position**. If you're a sound, audio, or technology graduate (or a junior engineer) who wants to build a long-term career in professional Audio Visual engineering, this is a genuine entry route into the industry.

This isn't a call-centre job and it isn't a dead-end helpdesk. You'll be learning from experienced engineers, working with real enterprise AV systems, and being trained on platforms like **Crestron, Extron, and Microsoft Teams Rooms**.

If you enjoy technology, problem-solving, and learning hands-on in a live environment, this is a role that will grow with you.

Responsibilities:


• Handle inbound service requests and logged tickets from customers.


• Triage issues and determine whether they can be resolved remotely or require engineer attendance.


• Provide first-line support for customer AV environments.


• Support preventative maintenance contracts and customer service delivery.


• Coordinate engineer dispatch when required.


• Log, update, and manage tickets accurately within service systems.


• Learn AV technologies through formal training and day-to-day exposure.


• Build confidence in troubleshooting AV systems remotely.


• Develop technical skills ready to transition into a fully technical role within 12 months.

Skills / Must Have:


• A genuine interest in **audio, sound, AV, or technology**.


• Graduate-level education or college experience in sound, media, engineering, or IT is ideal.


• Strong communication skills and confidence speaking to customers.


• A positive attitude with a willingness to learn.


• Organised, professional, and calm under pressure.


• Comfortable working in an office environment.

No previous AV experience is required. Training provided.

Benefits:


• Full training into Audio Visual engineering.


• Clear development path into technical support and engineering roles.


• Supportive environment with experienced engineers around you.


• Regular working pattern with no night or weekend shifts.


• Opportunity to be part of a growing managed services team.

Salary:

Up to £30,000 per annum

Location:

Bolton

4 days per week in the office initially, moving to 3 days after settling in.

Working hours: Monday to Friday, 9am–5pm.

Prospective employer:

Established UK-based Audio Visual solutions and managed services provider.

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